Stuck on a video Appt for the last 24HRS
Hello Amazon Sellers,
I am currently stuck on a video Appt for the last 24HRS hours with the message "Thank You for joining an Amazon associate will meet you soon....." and nothing this is my 3rd time trying and I cannot get anyone on the other side what can I do.
Here are the facts:
1.I have called Amazon many times they have done nothing but ask me to email distributions when I do so I get sent an automated email back that sends me down the same road... join and wait join and wait
2. I have opened many cases with Amazon that keep getting closed even though I am left helpless the case numbers are (16955299461 / 16955335541 / 6950805391 / 16950030231) this is just 4 of maybe 10
3. I have attached screenshots with time stamp to each of these cases
Please help me they are running me dry
Thank You
Stuck on a video Appt for the last 24HRS
Hello Amazon Sellers,
I am currently stuck on a video Appt for the last 24HRS hours with the message "Thank You for joining an Amazon associate will meet you soon....." and nothing this is my 3rd time trying and I cannot get anyone on the other side what can I do.
Here are the facts:
1.I have called Amazon many times they have done nothing but ask me to email distributions when I do so I get sent an automated email back that sends me down the same road... join and wait join and wait
2. I have opened many cases with Amazon that keep getting closed even though I am left helpless the case numbers are (16955299461 / 16955335541 / 6950805391 / 16950030231) this is just 4 of maybe 10
3. I have attached screenshots with time stamp to each of these cases
Please help me they are running me dry
Thank You
12 respuestas
Seller_26a3BOvw6mDWL
Here is proof of the attending call waiting over 24 hrs
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Thank you for bringing this to our attention on the Forums.
I understand that the video link is no longer active, so I do want to provide some additional support to assist you through this situation. I compiled some of your information, and transferred it to another team for a more in-depth review. They will research your account information and determine which steps will be appropriate for you.
As of now, we do not have any updates, but we will continue to monitor for any that become available. We encourage you to monitor your performance notifications as any information communicated will be provided through here.
Please review: Funds disbursement eligibility policy
Thank you for reaching out on the Forums.
April
Seller_26a3BOvw6mDWL
Hello Thanks for replying any update on this? I have checked my performance notifications and still nothing
Thank You
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Thank you for following up with us concerning the unsuccessful interview issue. When you notified us the first time, my goal was to provide you with a way to complete the interview.
Our partner team was able to review your most recent performance notification, the last one from February 3, 2025 titled: Your Amazon.com Funds Inquiry.
Have you had a chance to look at this notification? Please take the time to read this notification carefully. It provides a link for virtual verification. You will be able to select 3 dates for the verification call back. Remember to write the dates down. Make sure you notice the time zone you are scheduling in as it may be different than your time zone.
During the call you need to be prepared with the requested supply chain documentation.
This may help you prepare for the call: Seller Identity Verification and Responsible Sourcing documentation request requirements
Please let me know you are successful in scheduling your appointment times. I very much want this to work correctly for you this time.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_26a3BOvw6mDWL
Hello when I join it takes me to a screen that says waiting for someone to join there is no 3 time slots to attend where to I get to this?
Seller_26a3BOvw6mDWL
Hello April,
I just now saw this can you PLEASE send me another link to make an appointment as I have timed out of the 14 days
Seller_26a3BOvw6mDWL
I really need the link for qualtrics again please
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Please verify you can access the new link in the most recent performance notification. Documents will be required, having them ready will help ensure a smoother submission process.
I hope this verification interview will be successful for you.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_26a3BOvw6mDWL
Hello April I haver been on the link for the last 24 hours no one has joined. What do I do now??
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Due the confusion with the verification process, I completed another review of your account with our team. The deactivation is based on being related to "Coastal Liquidators" and the relations ares still found. Have you continued to appeal for your account reactivation? Are you attempting to separate your account from "Coastal Liquidators" ?
I see you received a virtual identity verification link on February 21st, 2025. Is this the the link you say did not work? Can you provide a screen shot of what you are experiencing, including the time stamp. The best way to provide this information is to create a case with the screen shots and then let me know the case ID.
I found a performance notification from February 3, 2025 titled : Your Amazon.com Funds Inquiry and the link seems to still be active.
Please tell me if you are wanting the interview for funds distribution or to reactivate your account. This will help me with future guidance. I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_26a3BOvw6mDWL
Hello April,
Yes I am waiting for the interview for funds distribution. I have uploaded many document to prove I am not related to this "Coastal Liquidators" store. They always get denied with no explanation.
Also
Yes the link I got on February 21st, 2025 is not working and I have been trying for so long. When I attend the call all I get is a black screen. And I need a new link please send because that was does not work.
Also
Why is it balance now says I have only .01 where did ALL MY FUNDS go that were not hold??
There was over 30k there
Looking forward to your reply
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
I can see how frustrating this is for you and I want to help with this.
I would like to direct you to the performance notification from February 3, 2025 titled: Your Amazon.com Funds Inquiry. Please look at paragraph 4 that states: "1. Access the virtual verification form using the following link". After that line there is a link that still works. Copy and paste that into a new window. This will allow you to schedule a virtual identity verification appointment. Select yes. You will see this information:
"In order to successfully complete your identity verification, it is mandatory to appear for virtual identity verification with the original physical and digital copies of your identity proof documents"
Have these documents ready. It may require you to select 3 times, write these down and note the time zone also.
Please confirm you have successfully followed these steps. If you experience any problems with this, take a screen shot with the time stamp and reply in this thread.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
