Stuck on a video Appt for the last 24HRS
Hello Amazon Sellers,
I am currently stuck on a video Appt for the last 24HRS hours with the message "Thank You for joining an Amazon associate will meet you soon....." and nothing this is my 3rd time trying and I cannot get anyone on the other side what can I do.
Here are the facts:
1.I have called Amazon many times they have done nothing but ask me to email distributions when I do so I get sent an automated email back that sends me down the same road... join and wait join and wait
2. I have opened many cases with Amazon that keep getting closed even though I am left helpless the case numbers are (16955299461 / 16955335541 / 6950805391 / 16950030231) this is just 4 of maybe 10
3. I have attached screenshots with time stamp to each of these cases
Please help me they are running me dry
Thank You
Stuck on a video Appt for the last 24HRS
Hello Amazon Sellers,
I am currently stuck on a video Appt for the last 24HRS hours with the message "Thank You for joining an Amazon associate will meet you soon....." and nothing this is my 3rd time trying and I cannot get anyone on the other side what can I do.
Here are the facts:
1.I have called Amazon many times they have done nothing but ask me to email distributions when I do so I get sent an automated email back that sends me down the same road... join and wait join and wait
2. I have opened many cases with Amazon that keep getting closed even though I am left helpless the case numbers are (16955299461 / 16955335541 / 6950805391 / 16950030231) this is just 4 of maybe 10
3. I have attached screenshots with time stamp to each of these cases
Please help me they are running me dry
Thank You
12 respuestas
Seller_26a3BOvw6mDWL
Here is proof of the attending call waiting over 24 hrs
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Thank you for bringing this to our attention on the Forums.
I understand that the video link is no longer active, so I do want to provide some additional support to assist you through this situation. I compiled some of your information, and transferred it to another team for a more in-depth review. They will research your account information and determine which steps will be appropriate for you.
As of now, we do not have any updates, but we will continue to monitor for any that become available. We encourage you to monitor your performance notifications as any information communicated will be provided through here.
Please review: Funds disbursement eligibility policy
Thank you for reaching out on the Forums.
April
Seller_26a3BOvw6mDWL
Hello Thanks for replying any update on this? I have checked my performance notifications and still nothing
Thank You
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Thank you for following up with us concerning the unsuccessful interview issue. When you notified us the first time, my goal was to provide you with a way to complete the interview.
Our partner team was able to review your most recent performance notification, the last one from February 3, 2025 titled: Your Amazon.com Funds Inquiry.
Have you had a chance to look at this notification? Please take the time to read this notification carefully. It provides a link for virtual verification. You will be able to select 3 dates for the verification call back. Remember to write the dates down. Make sure you notice the time zone you are scheduling in as it may be different than your time zone.
During the call you need to be prepared with the requested supply chain documentation.
This may help you prepare for the call: Seller Identity Verification and Responsible Sourcing documentation request requirements
Please let me know you are successful in scheduling your appointment times. I very much want this to work correctly for you this time.
I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_26a3BOvw6mDWL
Hello when I join it takes me to a screen that says waiting for someone to join there is no 3 time slots to attend where to I get to this?
Seller_26a3BOvw6mDWL
Hello April,
I just now saw this can you PLEASE send me another link to make an appointment as I have timed out of the 14 days
Seller_26a3BOvw6mDWL
I really need the link for qualtrics again please
April_Amazon
Hello @Seller_26a3BOvw6mDWL,
Please verify you can access the new link in the most recent performance notification. Documents will be required, having them ready will help ensure a smoother submission process.
I hope this verification interview will be successful for you.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Seller_26a3BOvw6mDWL
Hello April I haver been on the link for the last 24 hours no one has joined. What do I do now??
