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Seller_AC6R8q0fSB4tN

Customer was refunded even though item not returned

I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.

Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.

Any advice much appreciated.

189 visitas
51 respuestas
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Seller_AC6R8q0fSB4tN

Customer was refunded even though item not returned

I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.

Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.

Any advice much appreciated.

10
189 visitas
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Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK
Respuesta más útil

I will see if I can find out who the courier is just in case. Thanks again for the advice.

00
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Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Looks possibly like a refund on first scan

Have you checked the tracking number on the courier website ?

00
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Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks for getting back so quickly. The return is no longer showing in seller central, so I have not seen any tracking number. When the return was showing and I clicked on it, use to just say something like “picked up by carrier” I think.

00
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Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Go to orders - manage returns and click on the All tab
It will show the order.
Click on the tracking number and post what it says

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks I have found it now. It states " Return or Replacement or Exchange Collection succeed", then when I click the tracking number it says something like “post office counter”.

I assume from this that the item has just been handed in to a post office and got its first scan, like you said. But surely I should be able to receive the item and inspect it before I issue a refund.

10
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

No unfortunately, it’s the refund on first scan policy that came in last year

10
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Not since refund at first scan was introduced last year no.

If there are any issues with the returned goods, you would need to file a safe t claim.

10
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

I suspect when I get the pack of two items back they will not be faulty and the customer has stated they are faulty in order to get a free return. I believe the real reason for the return is that she bought the wrong product for her needs because she didn’t read the description.

So if I find the items are in perfect working order, she will have made a false claim, do I take action by starting a safe t claim or do I just put it down as a loss as I think I would only be able to claim the cost of return shipping back if anything.

00
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

You can action a safe-t claim for a refund of the cost of the return shipping label yes, if you believe a false return reason has been used.

10
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

Okay thank you I will see when it is returned and decide at that point. Thanks to both of you for being so helpful and quick to respond, if only Amazon could be more like you at sorting out problems.

20
user profile
Seller_LQdbIT3WV5PV5
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

I have had this too. Customer returned it via Royal Mail and the item never arrived. Refund was processed to customer upon the 1st scan. I contacted Amazon and they advised that it was down to me to claim for it via Royal Mail. It is basically a no win situation for the seller.

40
user profile
Seller_lnQKaZJGTX769
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

seems to happen more often now. Rememember the customer is king with amazon. you are a surf to them

20
user profile
Seller_1vyLJePYDN9hf
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Where can I see the return tracking number / auto-generated label? I have had one of these last week, the buyer autmoatically being refunded £90 was the first I knew there was an issue. It has not come back to me and I don’t know how to check if the buyer has even returned it.

10
user profile
Seller_XLRct2fNrcwok
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Amazon is a law unto its self , the day of reckoning will come !!

20
user profile
Seller_CszMeLyCnKpeE
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Ive honestly never been left out of pocket by Amazon but i have had situation like this where the buyer has been refunded without me receiving the item back (That was before this refund on first scan came in also and i never did get it back)

Amazon covered the refund after about 2 weeks of stress for me in constant attempts to get some help & fairness but even in less stressful transactions, ive never been left out of pocket by them

00
user profile
Seller_AC6R8q0fSB4tN

Customer was refunded even though item not returned

I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.

Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.

Any advice much appreciated.

189 visitas
51 respuestas
10
Responder
user profile
Seller_AC6R8q0fSB4tN

Customer was refunded even though item not returned

I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.

Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.

Any advice much appreciated.

10
189 visitas
51 respuestas
Responder
user profile

Customer was refunded even though item not returned

de Seller_AC6R8q0fSB4tN

I’ve never had this situation before. A customer started a return over a week ago. The item was never returned but I have just been informed by Amazon that they have now refunded the customer.

Amazon know the item has not been returned as the return process is now totally controlled by Amazon. The customer now has a free product which I would like Amazon to refund me for, where do I go from here with this, as to me it amounts to theft. The reason they gave for the return was faulty item but in their own words they said it “would not work with their system”, which does not mean the items are faulty.

Any advice much appreciated.

Etiquetas:Cliente
10
189 visitas
51 respuestas
Responder
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Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK
Respuesta más útil

I will see if I can find out who the courier is just in case. Thanks again for the advice.

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK
Respuesta más útil

I will see if I can find out who the courier is just in case. Thanks again for the advice.

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK
Respuesta más útil

I will see if I can find out who the courier is just in case. Thanks again for the advice.

00
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user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Looks possibly like a refund on first scan

Have you checked the tracking number on the courier website ?

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks for getting back so quickly. The return is no longer showing in seller central, so I have not seen any tracking number. When the return was showing and I clicked on it, use to just say something like “picked up by carrier” I think.

00
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Go to orders - manage returns and click on the All tab
It will show the order.
Click on the tracking number and post what it says

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks I have found it now. It states " Return or Replacement or Exchange Collection succeed", then when I click the tracking number it says something like “post office counter”.

I assume from this that the item has just been handed in to a post office and got its first scan, like you said. But surely I should be able to receive the item and inspect it before I issue a refund.

10
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

No unfortunately, it’s the refund on first scan policy that came in last year

10
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Not since refund at first scan was introduced last year no.

If there are any issues with the returned goods, you would need to file a safe t claim.

10
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

I suspect when I get the pack of two items back they will not be faulty and the customer has stated they are faulty in order to get a free return. I believe the real reason for the return is that she bought the wrong product for her needs because she didn’t read the description.

So if I find the items are in perfect working order, she will have made a false claim, do I take action by starting a safe t claim or do I just put it down as a loss as I think I would only be able to claim the cost of return shipping back if anything.

00
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

You can action a safe-t claim for a refund of the cost of the return shipping label yes, if you believe a false return reason has been used.

10
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

Okay thank you I will see when it is returned and decide at that point. Thanks to both of you for being so helpful and quick to respond, if only Amazon could be more like you at sorting out problems.

20
user profile
Seller_LQdbIT3WV5PV5
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

I have had this too. Customer returned it via Royal Mail and the item never arrived. Refund was processed to customer upon the 1st scan. I contacted Amazon and they advised that it was down to me to claim for it via Royal Mail. It is basically a no win situation for the seller.

40
user profile
Seller_lnQKaZJGTX769
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

seems to happen more often now. Rememember the customer is king with amazon. you are a surf to them

20
user profile
Seller_1vyLJePYDN9hf
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Where can I see the return tracking number / auto-generated label? I have had one of these last week, the buyer autmoatically being refunded £90 was the first I knew there was an issue. It has not come back to me and I don’t know how to check if the buyer has even returned it.

10
user profile
Seller_XLRct2fNrcwok
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Amazon is a law unto its self , the day of reckoning will come !!

20
user profile
Seller_CszMeLyCnKpeE
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Ive honestly never been left out of pocket by Amazon but i have had situation like this where the buyer has been refunded without me receiving the item back (That was before this refund on first scan came in also and i never did get it back)

Amazon covered the refund after about 2 weeks of stress for me in constant attempts to get some help & fairness but even in less stressful transactions, ive never been left out of pocket by them

00
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Looks possibly like a refund on first scan

Have you checked the tracking number on the courier website ?

00
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Looks possibly like a refund on first scan

Have you checked the tracking number on the courier website ?

00
Responder
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks for getting back so quickly. The return is no longer showing in seller central, so I have not seen any tracking number. When the return was showing and I clicked on it, use to just say something like “picked up by carrier” I think.

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks for getting back so quickly. The return is no longer showing in seller central, so I have not seen any tracking number. When the return was showing and I clicked on it, use to just say something like “picked up by carrier” I think.

00
Responder
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Go to orders - manage returns and click on the All tab
It will show the order.
Click on the tracking number and post what it says

00
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Go to orders - manage returns and click on the All tab
It will show the order.
Click on the tracking number and post what it says

00
Responder
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks I have found it now. It states " Return or Replacement or Exchange Collection succeed", then when I click the tracking number it says something like “post office counter”.

I assume from this that the item has just been handed in to a post office and got its first scan, like you said. But surely I should be able to receive the item and inspect it before I issue a refund.

10
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_7VbclcPFFRTnc

Thanks I have found it now. It states " Return or Replacement or Exchange Collection succeed", then when I click the tracking number it says something like “post office counter”.

I assume from this that the item has just been handed in to a post office and got its first scan, like you said. But surely I should be able to receive the item and inspect it before I issue a refund.

10
Responder
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

No unfortunately, it’s the refund on first scan policy that came in last year

10
user profile
Seller_7VbclcPFFRTnc
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

No unfortunately, it’s the refund on first scan policy that came in last year

10
Responder
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Not since refund at first scan was introduced last year no.

If there are any issues with the returned goods, you would need to file a safe t claim.

10
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Not since refund at first scan was introduced last year no.

If there are any issues with the returned goods, you would need to file a safe t claim.

10
Responder
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

I suspect when I get the pack of two items back they will not be faulty and the customer has stated they are faulty in order to get a free return. I believe the real reason for the return is that she bought the wrong product for her needs because she didn’t read the description.

So if I find the items are in perfect working order, she will have made a false claim, do I take action by starting a safe t claim or do I just put it down as a loss as I think I would only be able to claim the cost of return shipping back if anything.

00
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

I suspect when I get the pack of two items back they will not be faulty and the customer has stated they are faulty in order to get a free return. I believe the real reason for the return is that she bought the wrong product for her needs because she didn’t read the description.

So if I find the items are in perfect working order, she will have made a false claim, do I take action by starting a safe t claim or do I just put it down as a loss as I think I would only be able to claim the cost of return shipping back if anything.

00
Responder
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

You can action a safe-t claim for a refund of the cost of the return shipping label yes, if you believe a false return reason has been used.

10
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

You can action a safe-t claim for a refund of the cost of the return shipping label yes, if you believe a false return reason has been used.

10
Responder
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

Okay thank you I will see when it is returned and decide at that point. Thanks to both of you for being so helpful and quick to respond, if only Amazon could be more like you at sorting out problems.

20
user profile
Seller_AC6R8q0fSB4tN
En respuesta a la entrada de Seller_SITNVuZK87zGK

Okay thank you I will see when it is returned and decide at that point. Thanks to both of you for being so helpful and quick to respond, if only Amazon could be more like you at sorting out problems.

20
Responder
user profile
Seller_LQdbIT3WV5PV5
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

I have had this too. Customer returned it via Royal Mail and the item never arrived. Refund was processed to customer upon the 1st scan. I contacted Amazon and they advised that it was down to me to claim for it via Royal Mail. It is basically a no win situation for the seller.

40
user profile
Seller_LQdbIT3WV5PV5
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

I have had this too. Customer returned it via Royal Mail and the item never arrived. Refund was processed to customer upon the 1st scan. I contacted Amazon and they advised that it was down to me to claim for it via Royal Mail. It is basically a no win situation for the seller.

40
Responder
user profile
Seller_lnQKaZJGTX769
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

seems to happen more often now. Rememember the customer is king with amazon. you are a surf to them

20
user profile
Seller_lnQKaZJGTX769
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

seems to happen more often now. Rememember the customer is king with amazon. you are a surf to them

20
Responder
user profile
Seller_1vyLJePYDN9hf
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Where can I see the return tracking number / auto-generated label? I have had one of these last week, the buyer autmoatically being refunded £90 was the first I knew there was an issue. It has not come back to me and I don’t know how to check if the buyer has even returned it.

10
user profile
Seller_1vyLJePYDN9hf
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Where can I see the return tracking number / auto-generated label? I have had one of these last week, the buyer autmoatically being refunded £90 was the first I knew there was an issue. It has not come back to me and I don’t know how to check if the buyer has even returned it.

10
Responder
user profile
Seller_XLRct2fNrcwok
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Amazon is a law unto its self , the day of reckoning will come !!

20
user profile
Seller_XLRct2fNrcwok
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Amazon is a law unto its self , the day of reckoning will come !!

20
Responder
user profile
Seller_CszMeLyCnKpeE
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Ive honestly never been left out of pocket by Amazon but i have had situation like this where the buyer has been refunded without me receiving the item back (That was before this refund on first scan came in also and i never did get it back)

Amazon covered the refund after about 2 weeks of stress for me in constant attempts to get some help & fairness but even in less stressful transactions, ive never been left out of pocket by them

00
user profile
Seller_CszMeLyCnKpeE
En respuesta a la entrada de Seller_AC6R8q0fSB4tN

Ive honestly never been left out of pocket by Amazon but i have had situation like this where the buyer has been refunded without me receiving the item back (That was before this refund on first scan came in also and i never did get it back)

Amazon covered the refund after about 2 weeks of stress for me in constant attempts to get some help & fairness but even in less stressful transactions, ive never been left out of pocket by them

00
Responder