Negative Feedback and Amazon do not protect your sellers
I am writing to bring to your attention a concerning situation regarding one of my customers. They left a negative review stating that they did not receive their order; however, I can confirm that the order was delivered on time to the correct address. Two days later, the customer contacted me to inform me that they had received the package, but by that time, Amazon had already issued a refund.Unfortunately, the customer has not returned the product, resulting in a financial loss for me. Additionally, my Order Defect Rate (ODR) has now increased to 1.50% due to this comment. As serious sellers, we are considering discontinuing our partnership with Amazon because one difficult customer has affected our Buy Box feature, leading to a significant decrease in sales. I would greatly appreciate any assistance or guidance you can provide regarding this matter.
Negative Feedback and Amazon do not protect your sellers
I am writing to bring to your attention a concerning situation regarding one of my customers. They left a negative review stating that they did not receive their order; however, I can confirm that the order was delivered on time to the correct address. Two days later, the customer contacted me to inform me that they had received the package, but by that time, Amazon had already issued a refund.Unfortunately, the customer has not returned the product, resulting in a financial loss for me. Additionally, my Order Defect Rate (ODR) has now increased to 1.50% due to this comment. As serious sellers, we are considering discontinuing our partnership with Amazon because one difficult customer has affected our Buy Box feature, leading to a significant decrease in sales. I would greatly appreciate any assistance or guidance you can provide regarding this matter.
0 respuestas
Seller_oEw5wUNHgJxxP
They are Amazon's customers not yours. You may be new, but you will get to understand that.
Did you use Amazon Buy Shipping? If yes then you can get this struck through, and the customer could have received a refund if they filed an A-Z on you.
I am assuming this was a FBM (Fulfilled by You) order, not an FBA order.
You also would have needed to ship on time, have the shipment scanned in by the shipper on time. Search the forum for "INR Template" that should have been used with this and future customers.
You could ask the Amazon Customer to contact Amazon to recharge for the order. That very, very rarely works. You could challenge the A-Z and put in the email from the customer indicating they said the product arrived.
That also rarely happens, you could try sending them a prepaid return label. Buy this through the Shipping Service you use. You will not be able to do it on Amazon.
On the financial loss, no one cares especially not Amazon. I care since I know how it feels to lose revenue on an Amazon transaction. This rarely happens on other cannels and never happens on our brand websites. Our solution is to raise prices for everyone to fund the loss here when it happens.
