Amazon have deactivated 2 of my listings by error. They happen to be my best selling items. They have said on a call this was their mistake, but they cannot fix it and keep sending me round in circles. No-one is able to escalate the call, they pass me between brand team, account health and seller support.

Eventually they acknowledge this is a catalogue team issue, but i cannot speak to them. I asked to speak to a supervisor or manager and was told I cannot.

In the meantime I am losing revenue and over 1000 items are "stranded" and there is no way for me to fix it, due to an amazon back end issue.

how do I speak to someone who can help?

seller support are not even reading my messages properly and simply copy and paste the same bit of texting telling me its a brand violation (even though brand team tell me the catalouge team merged and deactivated the listings by mistake)