Amazon refused to remove feedback despite meeting criteria for feedback removal
We have had a customer leave negative feedback which states only the following -
“It’s not leather at all by any means”
To us it seems like the feedback should automatically meet Amazons criteria for feedback removal due to the reason that “The entire feedback comment is a product review.”
We have contacted Amazon to make a Feedback removal request for this multiple times. Moreover we are a personalised greetings card manufacturer. We do NOT sell or claim to sell any leather products. Which makes this seem even more ridiculous. We have contacted the customer who accepts that this feedback was made by mistake, but despite our best efforts to explain how to remove the feedback from their end they cant seem to do it or do not want to make the effort.
We are only a very small personalised greeting card manufacturer and 1 negative feedback really has quite a big impact on our overall feedback rating percentage. Is there nobody who can help with this?
Amazon refused to remove feedback despite meeting criteria for feedback removal
We have had a customer leave negative feedback which states only the following -
“It’s not leather at all by any means”
To us it seems like the feedback should automatically meet Amazons criteria for feedback removal due to the reason that “The entire feedback comment is a product review.”
We have contacted Amazon to make a Feedback removal request for this multiple times. Moreover we are a personalised greetings card manufacturer. We do NOT sell or claim to sell any leather products. Which makes this seem even more ridiculous. We have contacted the customer who accepts that this feedback was made by mistake, but despite our best efforts to explain how to remove the feedback from their end they cant seem to do it or do not want to make the effort.
We are only a very small personalised greeting card manufacturer and 1 negative feedback really has quite a big impact on our overall feedback rating percentage. Is there nobody who can help with this?
Maja_Amazon
Hello Elsie_s_Luxury_Cards!
I escalated feedbacks mentioned by you and just got the confirmation from the internal team that both of them were removed.
Best,
Maja
192 respuestas
Seller_SEFUa3VCdEdfl
We had the same thing, rejected removal, say its customers opinion but ours is for someone elses product, for something we do not stock or sell! Description of product is in feedback and Amazon can clearly see its not for us… but they refused to remove.
Seller_EHYOwAkoZV3Hb
Seller_7VbclcPFFRTnc
@Maja_Amazon could possibly check it 
Seller_o6RyQlHHtNFhW
Yes if @Maja_Amazon could please take a look at this for us that would be amazing, thank you so much.
Maja_Amazon
Hello Elsie_s_Luxury_Cards!
I am happy to check your case.
Could you please provide me with the order ID?
Best,
Maja
Seller_o6RyQlHHtNFhW
Hi Maja, thanks for getting in touch about this.
The most recent is order ID - 204-2086351-3750722
(Case ID - 8879928272)
The other is order ID - 202-8819748-9727557
(Case ID - 7883729352)
Really hope something can be done to prevent this happening going forwards.
Seller_o6RyQlHHtNFhW
Thanks Maja, looking forward to hearing Amazons response to this. Especially in regards to what is going to be done to prevent this happening in the future.
Maja_Amazon
Hello Elsie_s_Luxury_Cards!
I escalated feedbacks mentioned by you and just got the confirmation from the internal team that both of them were removed.
Best,
Maja
Seller_FJ7iUPrNEk7Rh
@Maja_Amazon It shouldn’t be necessary to jump through hoops to get unfair neg feedback removed. I had to contact the Managing Director office to get mine removed. Feedback is such an outdated thing, I personally never leave any on Amazon because of the way Amazon treats me as a seller.
Seller_SEFUa3VCdEdfl
08/06/2023 - 204-1788714-1134760 - Feedback “I ordered white mastic for my white van and got grey” - Customer bought - Black Rubber U Channel Edging Trim Seal 10mm x 5mm - We do not sell mastic - Response from seller “We have reviewed your request for feedback removal. In this case, the feedback you received does not meet Amazon’s criteria for feedback removal. Thus, we cannot remove the specified feedback. - Since buyers feedback are direct reflection of their Amazon shopping experience” Thats the latest one! 026-8402269-7270722 - Feedback “Return fee is more than 50% of item price!!!” - which returns are free so thats odd! Again same response from seller support
Seller_DROodOAYHftnc
I totally agree that feedback so obviously left for the wrong product, especially when the seller doesn’t even sell in that category, should be removed - maybe they should add that to the criteria for removal ?! - though doubt it would ever happen.
Seller_POrEiTkyfOMz6
This is a fantastic example of the forums working well and how helpful the mods can be. Great to see!
Seller_aMa4v1LzUrEIp
Just the idea you must to put so much effort into a single feedback is ridiculous…
Seller_EiBt5cJvFAqmA
Agree with this in general. Just had a customer leave a negative review - they purchased an item in a green/purple colourway then blamed us for sending the wrong item as they wanted a blue/red one (which we have never listed or sold and I don’t know if that colourway even exists on a similar product). They also expressed why should they have to pay postage (to have the item delivered) even though it’s included in the item price, wanted a free return, then message me to say they are keeping the item! It boils my blood that inaccuate feedback is allowed to remain because it doesn’t meet the criteria of being ‘obscene language’ or relates to FBA.
