Negative customer review comingled in with product videos?
A customer uploaded a negative, unhelpful video to the "Videos for this product" section. I don't understand why this video is not placed in the reviews section. Having this negative video in its current section could lead the customer to think the seller uploaded the video themselves. I respect customer reviews, as they are entitled to their opinion, but customers video's should remain in the reviews section.
ASIN: B0799C6NMC
Negative customer review comingled in with product videos?
A customer uploaded a negative, unhelpful video to the "Videos for this product" section. I don't understand why this video is not placed in the reviews section. Having this negative video in its current section could lead the customer to think the seller uploaded the video themselves. I respect customer reviews, as they are entitled to their opinion, but customers video's should remain in the reviews section.
ASIN: B0799C6NMC
0 respuestas
Cooper_Amazon
Good Afternoon @Seller_wSUd7rDWkJT3M,
I am escalating your case regarding the incorrect video review being placed on your ASIN to one of our internal teams to investigate. They should follow up with us over the course of the next few business days. Until then, have a fantastic rest of the week and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_wSUd7rDWkJT3M,
I just wanted to keep you in the loop that I am still working with another team to get the incorrect video review placed on your ASIN either removed or adjusted to the appropriate ASIN. I will follow up again once I have an update. Thank you for your continued patience while we investigate this issue.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_wSUd7rDWkJT3M,
Apologize for the delay in following up with you as I was out of the office. I saw the team pass along my request to have the video reviewed and it made it to a few different point of contacts. I have followed up about two days ago with the last person on the email chain to see if they had any updates about it. Will keep you posted if I hear anything back, otherwise I will follow up with them again.
Hope you have a wonderful weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Evening @Seller_wSUd7rDWkJT3M,
Thank you so much for your patience. I bring you good news that the video has been actioned on for ASIN B0799BRP5R and should no longer be appearing in the review section of your listing. With that finally wrapped up I hope you have an awesome weekend and take care. See you around on the forums. 🎉
Cheers, Cooper_Amazon
