Returns & Refunds
Two of my orders were returned and refunded. The first was marked as 'unwanted item,' and the second was due to the customer accidentally placing the wrong order. However, both returns are listed as 'unfulfillable' and marked as 'customer damaged,' which is unacceptable.
It seems that a customer can purchase an item, decide they no longer need it, return it in poor condition—making it unsellable—and on top of that, I have to cover the return fees. How can I prevent this from happening in the future?
Returns & Refunds
Two of my orders were returned and refunded. The first was marked as 'unwanted item,' and the second was due to the customer accidentally placing the wrong order. However, both returns are listed as 'unfulfillable' and marked as 'customer damaged,' which is unacceptable.
It seems that a customer can purchase an item, decide they no longer need it, return it in poor condition—making it unsellable—and on top of that, I have to cover the return fees. How can I prevent this from happening in the future?
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Seller_daU2NuBzbSkkP
You will have to raise a Safe T Claim and a portion of your sales will be reimbursed. Unfulfillable items usually get reimbursed on the side of the customer and on Amazon themselves.
