Bank account verification failing using Hyperwallet // risk of deactivation.
I am a seller from Japan, I have been using Hyperwallet to withdraw the funds to my local bank in Japan without problem untill the INFORM CONSUMER ACT verification started two weeks ago.
I quickly passed the Phone Number, Bank Account (In progress), Business Address, Tax ID Number
When I provide my Hyperwallet account information to Amazon for the Inform consumer act I always got denial and I am always In progress before been rejected. I just dont understand why since the generated document by HYPERWALLET is including all requested information's.
Help support is unable to do anything and useless by mail, chat or phone. I am tired to have to put a dot on the end of any puzzle to verify that i am human. My despair after 2 weeks of this nonsense back and forth is achieving new high.
I am baffled as to what exactly Amazon requires from me. I have provided the necessary and accurate documents, and yet, I am receiving this response. What more can I provide?
I am eager to resolve this matter, and I kindly request a thorough review of the materials I have submitted.
This situation poses a significant threat to our sales, and I implore you to investigate it carefully.
If you need any additional evidence from me, please do not hesitate to let me know
@Cooper_Amazon @Topher_Amazon @CR_Amazon @Micah_Amazon @Stevie_Amazon
Bank account verification failing using Hyperwallet // risk of deactivation.
I am a seller from Japan, I have been using Hyperwallet to withdraw the funds to my local bank in Japan without problem untill the INFORM CONSUMER ACT verification started two weeks ago.
I quickly passed the Phone Number, Bank Account (In progress), Business Address, Tax ID Number
When I provide my Hyperwallet account information to Amazon for the Inform consumer act I always got denial and I am always In progress before been rejected. I just dont understand why since the generated document by HYPERWALLET is including all requested information's.
Help support is unable to do anything and useless by mail, chat or phone. I am tired to have to put a dot on the end of any puzzle to verify that i am human. My despair after 2 weeks of this nonsense back and forth is achieving new high.
I am baffled as to what exactly Amazon requires from me. I have provided the necessary and accurate documents, and yet, I am receiving this response. What more can I provide?
I am eager to resolve this matter, and I kindly request a thorough review of the materials I have submitted.
This situation poses a significant threat to our sales, and I implore you to investigate it carefully.
If you need any additional evidence from me, please do not hesitate to let me know
@Cooper_Amazon @Topher_Amazon @CR_Amazon @Micah_Amazon @Stevie_Amazon
4 respuestas
CR_Amazon
@Seller_vsc6qtOvJYCDz
Hello there, my name is CR and I'd like to see if I can get you some additional information here.
Thank you for making your first post on the forum with us and am very sorry for the frustration you've had with this to this point.
I am going to take a look at your account and see if there is anything I can see. In the meantime, would you mind sharing the case # you have opened with Seller Support below?
I'll hang tight for your reply.
CR_Amazon
CR_Amazon
@Seller_vsc6qtOvJYCDz
CR here again!
I did have a chance to review your account and I am going to reach out to a partner team to see if we can get another set of eyes on this for you.
Thank you for your patience while I work on this. I have this on my radar and will report back here and @ tag you just as soon as I have something further to share.
CR_Amazon
