Hello there @Seller_hJcu0PrgJ6jbJ

My name is CR and I'd love to see if I can get you some information here.

However I am unsure from the above your exact issue so wanted to first provide this link to FAQ's for Amazon Currency Converter for Sellers (ACCS) that will likely address your issue.

Please do review the above link and let me know if there is something specific that was not addressed in the above resource and we can look into it further.

CR_Amazon