Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosInicioConversaciones
ForosInicioConversaciones
imgIniciar sesión
user profile
Seller_oK50EGJNcAR7P

Unable to Contact Seller Support via Phone - Urgent

Hello,

I am looking for help here. We are going through a very unusual situation in which we are unable to reach seller support via phone.

We are receiving an "Internal Failure" message when trying to do so.

I have discussed with other sellers and this issue seems to be specific to our account.

Can you please help here with this? @KJ_Amazon@TaylorR_Amazon or any other Mods ? We literally cannot speak to anyone at Amazon about anything.

thank you for your help

Maurice

img
74 visitas
9 respuestas
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
Responder
user profile
Seller_oK50EGJNcAR7P

Unable to Contact Seller Support via Phone - Urgent

Hello,

I am looking for help here. We are going through a very unusual situation in which we are unable to reach seller support via phone.

We are receiving an "Internal Failure" message when trying to do so.

I have discussed with other sellers and this issue seems to be specific to our account.

Can you please help here with this? @KJ_Amazon@TaylorR_Amazon or any other Mods ? We literally cannot speak to anyone at Amazon about anything.

thank you for your help

Maurice

img
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
74 visitas
9 respuestas
Responder
0 respuestas
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Have you created a case? If the phone option doesn't work, try email or chat?

20
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Hello @Seller_oK50EGJNcAR7P

user profile
Seller_oK50EGJNcAR7P

We are receiving an "Internal Failure" message when trying to do so.

Ver publicación

Thank you for the information provided regarding the error you have been encountering with contacting our account health team. I know this can be frustrating as you are have an issue you are looking for assistance in.

user profile
Seller_oK50EGJNcAR7P
Case ID 16830015411
Ver publicación

I did review the case and confirmed that there does appear to be an ongoing review into this as of now. We will not have any information as of now, but will continue to monitor for updates that become available.

If you would like to share more on this or the issue you need assistance with, please refer back to this thread so we may continue to provide guidance.

Best,

Atlas

20
user profile
Seller_zcMjmsKBHTDMt
En respuesta a la entrada de Seller_oK50EGJNcAR7P

I've been having this issue for almost two weeks now. How is this still unresolved? A major reason i'm paying for the professional seller plan is specifically for phone support

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_oK50EGJNcAR7P

Unable to Contact Seller Support via Phone - Urgent

Hello,

I am looking for help here. We are going through a very unusual situation in which we are unable to reach seller support via phone.

We are receiving an "Internal Failure" message when trying to do so.

I have discussed with other sellers and this issue seems to be specific to our account.

Can you please help here with this? @KJ_Amazon@TaylorR_Amazon or any other Mods ? We literally cannot speak to anyone at Amazon about anything.

thank you for your help

Maurice

img
74 visitas
9 respuestas
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
Responder
user profile
Seller_oK50EGJNcAR7P

Unable to Contact Seller Support via Phone - Urgent

Hello,

I am looking for help here. We are going through a very unusual situation in which we are unable to reach seller support via phone.

We are receiving an "Internal Failure" message when trying to do so.

I have discussed with other sellers and this issue seems to be specific to our account.

Can you please help here with this? @KJ_Amazon@TaylorR_Amazon or any other Mods ? We literally cannot speak to anyone at Amazon about anything.

thank you for your help

Maurice

img
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
74 visitas
9 respuestas
Responder
user profile

Unable to Contact Seller Support via Phone - Urgent

de Seller_oK50EGJNcAR7P

Hello,

I am looking for help here. We are going through a very unusual situation in which we are unable to reach seller support via phone.

We are receiving an "Internal Failure" message when trying to do so.

I have discussed with other sellers and this issue seems to be specific to our account.

Can you please help here with this? @KJ_Amazon@TaylorR_Amazon or any other Mods ? We literally cannot speak to anyone at Amazon about anything.

thank you for your help

Maurice

img
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
74 visitas
9 respuestas
Responder
0 respuestas
0 respuestas
Filtros rápidos
Ordenar por
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Have you created a case? If the phone option doesn't work, try email or chat?

20
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Hello @Seller_oK50EGJNcAR7P

user profile
Seller_oK50EGJNcAR7P

We are receiving an "Internal Failure" message when trying to do so.

Ver publicación

Thank you for the information provided regarding the error you have been encountering with contacting our account health team. I know this can be frustrating as you are have an issue you are looking for assistance in.

user profile
Seller_oK50EGJNcAR7P
Case ID 16830015411
Ver publicación

I did review the case and confirmed that there does appear to be an ongoing review into this as of now. We will not have any information as of now, but will continue to monitor for updates that become available.

If you would like to share more on this or the issue you need assistance with, please refer back to this thread so we may continue to provide guidance.

Best,

Atlas

20
user profile
Seller_zcMjmsKBHTDMt
En respuesta a la entrada de Seller_oK50EGJNcAR7P

I've been having this issue for almost two weeks now. How is this still unresolved? A major reason i'm paying for the professional seller plan is specifically for phone support

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Have you created a case? If the phone option doesn't work, try email or chat?

20
user profile
Seller_OvL8C4BJWiuS9
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Have you created a case? If the phone option doesn't work, try email or chat?

20
Responder
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Hello @Seller_oK50EGJNcAR7P

user profile
Seller_oK50EGJNcAR7P

We are receiving an "Internal Failure" message when trying to do so.

Ver publicación

Thank you for the information provided regarding the error you have been encountering with contacting our account health team. I know this can be frustrating as you are have an issue you are looking for assistance in.

user profile
Seller_oK50EGJNcAR7P
Case ID 16830015411
Ver publicación

I did review the case and confirmed that there does appear to be an ongoing review into this as of now. We will not have any information as of now, but will continue to monitor for updates that become available.

If you would like to share more on this or the issue you need assistance with, please refer back to this thread so we may continue to provide guidance.

Best,

Atlas

20
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_oK50EGJNcAR7P

Hello @Seller_oK50EGJNcAR7P

user profile
Seller_oK50EGJNcAR7P

We are receiving an "Internal Failure" message when trying to do so.

Ver publicación

Thank you for the information provided regarding the error you have been encountering with contacting our account health team. I know this can be frustrating as you are have an issue you are looking for assistance in.

user profile
Seller_oK50EGJNcAR7P
Case ID 16830015411
Ver publicación

I did review the case and confirmed that there does appear to be an ongoing review into this as of now. We will not have any information as of now, but will continue to monitor for updates that become available.

If you would like to share more on this or the issue you need assistance with, please refer back to this thread so we may continue to provide guidance.

Best,

Atlas

20
Responder
user profile
Seller_zcMjmsKBHTDMt
En respuesta a la entrada de Seller_oK50EGJNcAR7P

I've been having this issue for almost two weeks now. How is this still unresolved? A major reason i'm paying for the professional seller plan is specifically for phone support

10
user profile
Seller_zcMjmsKBHTDMt
En respuesta a la entrada de Seller_oK50EGJNcAR7P

I've been having this issue for almost two weeks now. How is this still unresolved? A major reason i'm paying for the professional seller plan is specifically for phone support

10
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad