Endless Feedback Loop Unable To Verify ID
Ive been a seller since 2019 operating with perfect account health exemplary reviews and all that good stuff until this INFORM fiasco. I have submitted and "successfully" verified my account 3 times now and once again I am placed under not only suspension but complete deactivation citing that I need to verify again for the 4th time. I've raised this issue with Support everyday with calls and case logs everyday since the last verification was requested on September 17 and all they say is that a technical team will look into it, but of course they never do and then having spoken to me the Support member closes the case and says that its been resolved which of course it has not. Whats made matters even worse is that the ID verification funnel is now broken and there is no place to upload my IDs for the 4th time to verify them. It simply goes back into and endless loop to reactivate my account. There is seemingly no way at all to contact Amazon Technical team myself, no way to verify again for the 4th time, now I have my entire inventory stranded as it arrived would you believe it on the day of the deactivation.... Timing couldnt be worse and I am completely lost as to what to do, who to speak to, as I have sent over 50 emails that never get to a real person and every call Ive made never has a resolution, only someone else who kicks the can down the road as they also dont know what to do. Very frustrated. Just want to speak to anyone about this as its taking a massive toll on our business let alone mental health. Thank you
Endless Feedback Loop Unable To Verify ID
Ive been a seller since 2019 operating with perfect account health exemplary reviews and all that good stuff until this INFORM fiasco. I have submitted and "successfully" verified my account 3 times now and once again I am placed under not only suspension but complete deactivation citing that I need to verify again for the 4th time. I've raised this issue with Support everyday with calls and case logs everyday since the last verification was requested on September 17 and all they say is that a technical team will look into it, but of course they never do and then having spoken to me the Support member closes the case and says that its been resolved which of course it has not. Whats made matters even worse is that the ID verification funnel is now broken and there is no place to upload my IDs for the 4th time to verify them. It simply goes back into and endless loop to reactivate my account. There is seemingly no way at all to contact Amazon Technical team myself, no way to verify again for the 4th time, now I have my entire inventory stranded as it arrived would you believe it on the day of the deactivation.... Timing couldnt be worse and I am completely lost as to what to do, who to speak to, as I have sent over 50 emails that never get to a real person and every call Ive made never has a resolution, only someone else who kicks the can down the road as they also dont know what to do. Very frustrated. Just want to speak to anyone about this as its taking a massive toll on our business let alone mental health. Thank you
17 respuestas
Seller_aNZfAQq3uCNfu
Is anyone else having extreme difficulty getting a human to respond? It's incredible disheartening and frustrating to write out in detail everything that has happened to the customer support only to have it glanced over, responded by a generic ai response, and then have the issue "resolved" when it is far from it
Seller_LImVvUWeyiCfQ
Post your latest Seller Support case ID and tag a few Community Managers. Hopefully you'll draw someone's attention who can escalate to a team that can get you out of this endless loop and resolve this for you once and for all.
Good luck.
Seller_aNZfAQq3uCNfu
My Support ID 14022114691 I hope someone sees this, I'm completely out of options :(
Seller_LImVvUWeyiCfQ
@Cooper_Amazon@CR_Amazon@Quincy_Amazon@Danika_Amazon Would someone be able to help this seller, please?
Thank you!
Seller_aNZfAQq3uCNfu
Thank you for your help Im glad someone is seeing this
Seller_aNZfAQq3uCNfu
I have now been in this state for 1 month trying everyday to get in touch with a human. I have all of my inventory about to be sent REMOVED at my expense because nobody can fix this error. I'm literally going to broke over this and theres nothing I can do. I am my absolute wits end. Please somebody help me
Now they are saying that my mobile is not the same as the first 1 ive used... I have changed my mobile number as Im not longer travelling in that country so I have updated it (as you requested I may add). There is no way for me to verify that old Phone number? HOW can this possibly be the issue for not reinstating my account after 16 days! We were happy doing FBM, but you guys requested us to do FBA and now we put all our money into recommended inventory to help us grow but look what happens. The day it arrives you block account and all mean to communicate with you to resolve. Doing irreversible damage to our brand and customers. I have customer emailing me asking if we've gone under and stressing because they need their relied upon blood sugar supplements. It's not just inventory this is peoples lives and livelihoods that are being destroyed. For what? to save a few dollars with auto generated responses and whats the point if this is not seen by someone on your end. We just had to let go of an employee who has been with us since we started in 2017 because we dont have the money to pay him. It's locked up in stranded inventory that we cannot sell as you wont let us... Over an ID verification which has already been done 4 times... This is heartbreaking that nobody here cares to resolve this issue, I have pleaded with countless emails everyday and called every day and nobody can help with the ID verification loop. Mentally exhausted and about ready to give up. My wife and I are not sleeping at all. We've followed your rules, we've done everything youve asked. Please I beg you to look into this and help us God willing @Cooper_Amazon@CR_Amazon@Quincy_Amazon@Danika_Amazon
Seller_LImVvUWeyiCfQ
I'm sorry for your continued plight and sincerely hope you can get this resolved very quickly. It's beyond comprehension how Amazon can bungle a simple verification process.
Atlas_Amazon
Hello @Seller_aNZfAQq3uCNfu
Thank you for the information provided regarding the current status of your account. I understand the frustration with being requested to complete verification after having already done so. I have checked in on your case and can confirm that it has been flagged to the appropriate teams. The issue impacting you is being reviewed.
At this time, we do not have an update available. Once there is additional information, you will either receive messaging or our team will attempt to get the results communicated to you.
If you see any updates or have any additional information to share, continue to refer to this thread.
Best,
Atlas
Seller_LImVvUWeyiCfQ
That says it all, I'm afraid.
