Amazon subscription box support team is non-responsive
This month we have an issue where none of our hundreds of subscription box orders came in
We've been trying to reach support to figure out whats happening. Chat support straight out told me "I am afraid, i cannot help you out with your request. You must reach SnDBox Ops directly at: sndbox-support@amazon.com". Phone support hasn't been useful either (was put on a 50 minute hold pending investigation and then the call just ended)
Right now phone support is also directing me to the "concern" team which is sndbox-support@amazon.com
I sent an email to sndbox-support@amazon.com 7 days ago about a separate issue and never heard back, so I don't think that team is even monitoring incoming messages. What do we do in this case it seems like we are just completely out of luck due to mismanagement/incompetancy
Amazon subscription box support team is non-responsive
This month we have an issue where none of our hundreds of subscription box orders came in
We've been trying to reach support to figure out whats happening. Chat support straight out told me "I am afraid, i cannot help you out with your request. You must reach SnDBox Ops directly at: sndbox-support@amazon.com". Phone support hasn't been useful either (was put on a 50 minute hold pending investigation and then the call just ended)
Right now phone support is also directing me to the "concern" team which is sndbox-support@amazon.com
I sent an email to sndbox-support@amazon.com 7 days ago about a separate issue and never heard back, so I don't think that team is even monitoring incoming messages. What do we do in this case it seems like we are just completely out of luck due to mismanagement/incompetancy
0 respuestas
Seller_nCNByM1LUSPS7
We are also experiencing this. Our renewal was yesterday.
Christine_Amazon
Hello @Seller_T75LIFrVCXBkw
We are closing this thread. Create only one thread per question.
Creating multiple threads for the same question causes confusion and interruptions in the forums, which may take longer to get the answer you're looking for.
You can continue the discussion at the link posted below.
Amazon's Subscription Box program abruptly ending, do sellers have recourse?
Sincerely,
Christine
