Most of my orders end up under open orders
Most of my FBA orders end up under open orders awaiting payment confirmation. Is there a reason for that? I know it is not a problem with the credit card of the customers because Amazon always ask buyers to have a valid CC on record. This mostly happens with my FBA orders.
Most of my orders end up under open orders
Most of my FBA orders end up under open orders awaiting payment confirmation. Is there a reason for that? I know it is not a problem with the credit card of the customers because Amazon always ask buyers to have a valid CC on record. This mostly happens with my FBA orders.
0 respuestas
Seller_OvL8C4BJWiuS9
Do you mean pending orders? It absolutely can be the credit card. You can use whatever cc you want when buying, so maybe they typed in the number wrong, or the CCV code.
Dominic_Amazon
Hi @Seller_VwNiULKJaUClR,
Dominic from Amazon here, happy to help!
On the Manage orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.
Amazon assumes the risk of buyer non-payment for every order in the Unshipped orders report, and for every order that can be confirmed or canceled on your Manage orders page.
Why is an order pending?
Here are some of the most common reasons for orders being in Pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
Please let me know if you have any additional questions!
Best,
Dominic
