Assistance Needed for Herbal Cigarette Listings

Dear All,

I hope this message finds you well. We are seeking assistance regarding our listings for herbal cigarettes, which are completely nicotine-free. After nearly a year of development under our own brand, we believe our product complies with Amazon's policies. However, our listings have been blocked due to misunderstandings regarding the product's content.

Despite providing all necessary information, we continue to face challenges with support, who often assume our product contains nicotine. This has resulted in multiple cases being opened, but we have not received clear resolutions. It's worth noting that there are over 100 active listings for similar herbal cigarettes on Amazon that are also nicotine-free, yet our listings remain suspended.

We have been in communication with support for the past three months, and the typical responses we receive do not address our specific situation. Here are some examples of the responses we've received:

1. **Response A**: Indicates our product has been identified as an electronic cigarette or related product, which Amazon prohibits, regardless of nicotine content.

2. **Response B**: States that our product has been identified as an unapproved drug containing nicotine, which is also prohibited.

We would like to clarify that our product is not FDA-approved NRT (nicotine replacement therapy) and is not intended to be categorized as such.

Here are our case IDs for reference:

- 15567340471

- 15922340321

- 15991693101

- 16041717071

- 15999197791

We sincerely hope for your support in resolving this matter and reinstating our listings. We have invested considerable time and resources into developing this product and are eager to bring it to market.

To fellow sellers: Stay resilient! It’s a challenging journey, but we must keep pushing forward for our businesses. I appreciate any assistance or advice from this community.

Thank you for your understanding.

Best regards,

Michael