FBA Returns! How is this acceptable?
How is this acceptable?
Below are images of a box of returns we received on Friday. The items were clearly used and then returned, and now I can not resell them, so we are out the cost of these items, all the fees Amazon takes when we ship to FBA, and now the fees to return them. However, the customer gets to use the product, then return it and get a full refund. Amazon! This
The first picture shows what they looked like when we shipped them to FBA, and the rest is the mess we got back!
We need some answers, please.
Thank you,
Amanda
NAP Industrial Group
needs to stop!
FBA Returns! How is this acceptable?
How is this acceptable?
Below are images of a box of returns we received on Friday. The items were clearly used and then returned, and now I can not resell them, so we are out the cost of these items, all the fees Amazon takes when we ship to FBA, and now the fees to return them. However, the customer gets to use the product, then return it and get a full refund. Amazon! This
The first picture shows what they looked like when we shipped them to FBA, and the rest is the mess we got back!
We need some answers, please.
Thank you,
Amanda
NAP Industrial Group
needs to stop!
0 respuestas
Seller_AXC06kcsKI1qG
Welcome to Amazon.
This is happening to every seller.
Especially if your doing FBA, as you have given over the control of your inventory, returns and customer service to Amazon.
You have to figure in a percentage of loss when doing your accounting.
Seller_kNAboD6kRgVt7
When posting here, you should block out personal info. Just asking for troll trouble.
Sadly, Amazon DOES consider this acceptable. It's not their money...
Christine_Amazon
Hello @Seller_6DsPA73LxK3t1
Christine here from Amazon Forums.
We evaluate the condition of each returned item. If we determine that the item is sellable, we return it to your inventory. If we determine that it is unsellable (defective or damaged, for example), we assess who caused the damage. Then we decide if you are eligible for a reimbursement.
You can check the link below for more information
FBA inventory reimbursement policy: Customer return claims
Let me know if you have more questions about this topic.
Christine.
