A-Z Claim Rejected / ODR Affected even when delivered order on time to customer
Dear Amazon Support,
@Sarah_Amzn @Roberto_Amazon@Julia_Amazon @Winston_Amazon
I hope this message finds you well.
We are writing to address an issue regarding the Order 204-8786738-0890731, which is currently affecting our Order Defect Rate (ODR). Although the order has been successfully delivered, we are facing a financial loss due to the ODR impact. We have provided the Proof of Delivery (POD) confirming that the order was delivered on time, yet our request for ODR reversal has been consistently rejected.
We kindly request that you review this case and reverse the ODR, as we have submitted all the necessary documentation to support our claim. We believe that this issue, despite the provided proof, is causing undue financial strain, and we would appreciate your assistance in resolving it promptly.
Thank you for your attention to this matter. We look forward to your favorable response.
Kind regards,
Gudz
A-Z Claim Rejected / ODR Affected even when delivered order on time to customer
Dear Amazon Support,
@Sarah_Amzn @Roberto_Amazon@Julia_Amazon @Winston_Amazon
I hope this message finds you well.
We are writing to address an issue regarding the Order 204-8786738-0890731, which is currently affecting our Order Defect Rate (ODR). Although the order has been successfully delivered, we are facing a financial loss due to the ODR impact. We have provided the Proof of Delivery (POD) confirming that the order was delivered on time, yet our request for ODR reversal has been consistently rejected.
We kindly request that you review this case and reverse the ODR, as we have submitted all the necessary documentation to support our claim. We believe that this issue, despite the provided proof, is causing undue financial strain, and we would appreciate your assistance in resolving it promptly.
Thank you for your attention to this matter. We look forward to your favorable response.
Kind regards,
Gudz
0 respuestas
Sarah_Amzn
Hello @Seller_nRMj8HUYgoByM,
This is Sarah with Amazon.
I see that you have already created a thread regarding this topic.
Please let's continue the communication in this other thread.
Kind regards,
Sarah.
