How can a customer return an item 2 months later and get a full refund?
Dear Sellers,
A buyer purchased one of my products on October 15, and return it yesterday December 12th and still got a full refund. Order ID: # 111-6622914-2391457
Could you please help me understand this? I thought there was a 30-day return policy. What is going on?
Any help is appreciated!
Thank you,
Ayis
How can a customer return an item 2 months later and get a full refund?
Dear Sellers,
A buyer purchased one of my products on October 15, and return it yesterday December 12th and still got a full refund. Order ID: # 111-6622914-2391457
Could you please help me understand this? I thought there was a 30-day return policy. What is going on?
Any help is appreciated!
Thank you,
Ayis
4 respuestas
Seller_AXC06kcsKI1qG
30 day return policy is not RIGID.
Also there is a Holiday Return Policy which is months long SEE HERE
Are you FBA or FBM?
Are you sure this wasn't an A-to-Z claim?
Are you doing your own customer service or is Amazon handling customer service for you?
Seller_4zBzdtgCyS9EI
Amazon has refunded buyers as much as a year and more after purchase
