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Seller_G9pOHlPaw0WqP

Missing item

Sorry just q quick one.

I'm expecting a customer to request a refund on item not delivered. If I use Amazon shipping who is liable for the refund myself or Amazon?

27 visitas
4 respuestas
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Seller_G9pOHlPaw0WqP

Missing item

Sorry just q quick one.

I'm expecting a customer to request a refund on item not delivered. If I use Amazon shipping who is liable for the refund myself or Amazon?

Estado de la cuenta
Etiquetas:Estado de la cuenta
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27 visitas
4 respuestas
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Seller_hOZNPw7G8FIjl
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

You are - you just refund as normal, where you bought the postage is irrelevant

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Sarah_Amzn
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

Hello @Seller_G9pOHlPaw0WqP,

This is Sarah from Amazon and I'm happy to assist you.

Building on what @Seller_hOZNPw7G8FIjl and @Seller_Nprc5XWvdLYk9 shared, here's a helpful resource page that addresses your questions What if a buyer says they didn’t receive their order?

  • Buyers can file a claim three calendar days after the maximum estimated delivery date or 30 days after the order date, whichever is earlier. They have 90 days from the maximum estimated delivery date or date of service to file a claim. However, Amazon reserves the right to accept claims after that time frame.

Regards,

Sarah.

00
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Seller_G9pOHlPaw0WqP

Missing item

Sorry just q quick one.

I'm expecting a customer to request a refund on item not delivered. If I use Amazon shipping who is liable for the refund myself or Amazon?

27 visitas
4 respuestas
Estado de la cuenta
Etiquetas:Estado de la cuenta
00
Responder
user profile
Seller_G9pOHlPaw0WqP

Missing item

Sorry just q quick one.

I'm expecting a customer to request a refund on item not delivered. If I use Amazon shipping who is liable for the refund myself or Amazon?

Estado de la cuenta
Etiquetas:Estado de la cuenta
00
27 visitas
4 respuestas
Responder
user profile

Missing item

de Seller_G9pOHlPaw0WqP

Sorry just q quick one.

I'm expecting a customer to request a refund on item not delivered. If I use Amazon shipping who is liable for the refund myself or Amazon?

Estado de la cuenta
Etiquetas:Estado de la cuenta
00
27 visitas
4 respuestas
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Seller_hOZNPw7G8FIjl
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

You are - you just refund as normal, where you bought the postage is irrelevant

00
user profile
Sarah_Amzn
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

Hello @Seller_G9pOHlPaw0WqP,

This is Sarah from Amazon and I'm happy to assist you.

Building on what @Seller_hOZNPw7G8FIjl and @Seller_Nprc5XWvdLYk9 shared, here's a helpful resource page that addresses your questions What if a buyer says they didn’t receive their order?

  • Buyers can file a claim three calendar days after the maximum estimated delivery date or 30 days after the order date, whichever is earlier. They have 90 days from the maximum estimated delivery date or date of service to file a claim. However, Amazon reserves the right to accept claims after that time frame.

Regards,

Sarah.

00
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Seller_hOZNPw7G8FIjl
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

You are - you just refund as normal, where you bought the postage is irrelevant

00
user profile
Seller_hOZNPw7G8FIjl
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

You are - you just refund as normal, where you bought the postage is irrelevant

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Responder
user profile
Sarah_Amzn
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

Hello @Seller_G9pOHlPaw0WqP,

This is Sarah from Amazon and I'm happy to assist you.

Building on what @Seller_hOZNPw7G8FIjl and @Seller_Nprc5XWvdLYk9 shared, here's a helpful resource page that addresses your questions What if a buyer says they didn’t receive their order?

  • Buyers can file a claim three calendar days after the maximum estimated delivery date or 30 days after the order date, whichever is earlier. They have 90 days from the maximum estimated delivery date or date of service to file a claim. However, Amazon reserves the right to accept claims after that time frame.

Regards,

Sarah.

00
user profile
Sarah_Amzn
En respuesta a la entrada de Seller_G9pOHlPaw0WqP

Hello @Seller_G9pOHlPaw0WqP,

This is Sarah from Amazon and I'm happy to assist you.

Building on what @Seller_hOZNPw7G8FIjl and @Seller_Nprc5XWvdLYk9 shared, here's a helpful resource page that addresses your questions What if a buyer says they didn’t receive their order?

  • Buyers can file a claim three calendar days after the maximum estimated delivery date or 30 days after the order date, whichever is earlier. They have 90 days from the maximum estimated delivery date or date of service to file a claim. However, Amazon reserves the right to accept claims after that time frame.

Regards,

Sarah.

00
Responder
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