Where did reviews go?
I was surprised to log in and find that the entire Seller Central interface has changed. I can't figure out where we can find reviews now. Anyone?
Where did reviews go?
I was surprised to log in and find that the entire Seller Central interface has changed. I can't figure out where we can find reviews now. Anyone?
19 respuestas
SEAmod
Hi @Seller_8lrFJtwbCrZYe
Product reviews do not appear in Seller Central. A product review is associated with an ASIN. As such Product Reviews appear on the Product Detail Page. Seller feedback is associated with an order, and as such, feedback appears on the dashboard located under the Performance tab in Seller Central. Feedback also appears on a seller's profile page in the catalog.
SEAmod
@Seller_8lrFJtwbCrZYe
I apologize. I did not realize you were referring to Brand Customer Reviews.
If the Customer Reviews drop-down does not appear, ask your Admin user to review user permissions and ensure that View and Edit permissions for Customer Reviews are available to you under the Advertising header. You must then sign-out and sign back in Seller Central.
If the Customer Reviews option still does not show up, you can submit a case from the Brand Registry Administrator account requesting "Brand Representative" access for the primary or administrator.
Susan
Seller_8lrFJtwbCrZYe
I am the Admin user and the only person in my company.
Why did Amazon suddenly change the whole interface without any warning or explanation???
SEAmod
Hello @Seller_8lrFJtwbCrZYe
I see you opened a support case about the missing Brand Customer Reviews. Have you located the reviews? If not, please reply here and I'll consult a Brand specialist for guidance.
Thanks, Susan
Seller_8lrFJtwbCrZYe
Susan,
I've been trying to get someone in Seller Support to help with this, but they're not being helpful at all. Please enlist a Brand specialist for me!
Thanks, Jeremy
Seller_8lrFJtwbCrZYe
This is what I'm getting from support. That link doesn't even work any more. It's like they don't know there's a new interface.
Seller_8lrFJtwbCrZYe
@SEAmod are you able to help me with this? Support has been flailing about for weeks, and I've given up hope that they have any idea what to do.
Seller_52pUzzgnsLDGs
Reviews have never been in Seller Central! Go to a product, any product, and if it has any reviews you'll see the stars.
Seller_r9wMm8LrE5iKj
You must be new here ; )
This is what Amazon middle management does for a LIVING:
Why did Amazon suddenly change the whole interface without any warning or explanation???
Seller_uegrw9t4BikOA
What appears to be an excess of software engineers trying to justify their overpaid positions to change the layout here on Seller Central every couple of weeks it feels like.
If you are talking about Feedback go to the Menu>Performance>Feedback Manager.
SEAmod
@Seller_8lrFJtwbCrZYe
I am attaching a screenshot of the Seller Central menu showing that you do have access to Brand Customer Reviews. This screenshot was taken by me from your Seller Central account. Please access the Customer Reviews from the menu. You will find that you do have the expected functionality. Thanks for letting me assist you.
