About FBA Seller Account Primary or Default Email
Thanks for your attention
I have a professional seller account with a registered trademark and more than 20 products for sale, due to an error in October of last year the main or default email of the seller account was deleted.
The account remained active, but we could not enter the basin throughout the end of the year.
In January of this year they gave us access to the account and a few days later they deactivated it because we had not completed the INFORM information.
We currently have access to the account and we cannot change the main email or replace it and this limits us to operate the account and complete the pending information.
You can VERIFY OUR IDENTITY, I am the owner of the account and nothing has changed within the account, we are willing to provide all documents and evidence that confirm our identity.
We do NOT want to close our account and we consider our identity can be verified.
At this time we do not have access to create a case, nor telephone communication with Amazon support due to having the account deactivated.
We appreciate any help or information that allows us to reverse this problem.
About FBA Seller Account Primary or Default Email
Thanks for your attention
I have a professional seller account with a registered trademark and more than 20 products for sale, due to an error in October of last year the main or default email of the seller account was deleted.
The account remained active, but we could not enter the basin throughout the end of the year.
In January of this year they gave us access to the account and a few days later they deactivated it because we had not completed the INFORM information.
We currently have access to the account and we cannot change the main email or replace it and this limits us to operate the account and complete the pending information.
You can VERIFY OUR IDENTITY, I am the owner of the account and nothing has changed within the account, we are willing to provide all documents and evidence that confirm our identity.
We do NOT want to close our account and we consider our identity can be verified.
At this time we do not have access to create a case, nor telephone communication with Amazon support due to having the account deactivated.
We appreciate any help or information that allows us to reverse this problem.
0 respuestas
Emet_Amazon
Hello @Seller_i0KZz7Eh1zs8J,
I appreciate you posting your concerns with your account.
I have a professional seller account with a registered trademark and more than 20 products for sale, due to an error in October of last year the main or default email of the seller account was deleted.
The account remained active, but we could not enter the basin throughout the end of the year.
In January of this year they gave us access to the account and a few days later they deactivated it because we had not completed the INFORM information.
As you mentioned there were some access issues that seems to have been resolved which is great, however the account was deactivated for INFORM verification.
If you are experiencing issues with updating your information, could you provide screenshots of the situation, I only ask that you remove or cover any personal information.
Additionally, account information typically needs to be updated by the primary account owner, so if there are other users, please ensure the correct user is making these attempts.
Typically the INFORM verification process needs to be completed through the provided portal, and if you're unable to, provide supporting evidence of what is preventing your progression so that we can look further into the situation or offer additional guidance.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
