Account status cannot be updated
Hello, I am a legal person of tezewa inc. I received an email in Chinese in case ID 15313475551:
请不要回复此电子邮件，因为我们不会查看发送到此电子邮件帐户的电子邮件。
您好， 感谢您完成视频身份验证。我们已经完成了审核，您无需采取进一步操作。 您可以继续在 Amazon.com 上销售。 谢谢！
it means:
Please do not reply to this email as we do not view emails sent to this email account.
Hello.
Thank you for completing video authentication. We have completed the review and you do not need to take any further action.
You can continue to sell on Amazon.com.
Thank you!
But why is my account still suspended?
Account status cannot be updated
Hello, I am a legal person of tezewa inc. I received an email in Chinese in case ID 15313475551:
请不要回复此电子邮件，因为我们不会查看发送到此电子邮件帐户的电子邮件。
您好， 感谢您完成视频身份验证。我们已经完成了审核，您无需采取进一步操作。 您可以继续在 Amazon.com 上销售。 谢谢！
it means:
Please do not reply to this email as we do not view emails sent to this email account.
Hello.
Thank you for completing video authentication. We have completed the review and you do not need to take any further action.
You can continue to sell on Amazon.com.
Thank you!
But why is my account still suspended?
7 respuestas
Seller_7Uxa8u7RFp8Pa
@Danny_Amazon @Danika_Amazon @Quincy_Amazon @TaylorR_Amazon
Seller_7Uxa8u7RFp8Pa
@Danny_Amazon @Danika_Amazon @Quincy_Amazon @TaylorR_AmazonPlease answer my question
Emet_Amazon
Hello @Seller_7Uxa8u7RFp8Pa,
Thank you for posting your concerns with your account.
Hello.
Thank you for completing video authentication. We have completed the review and you do not need to take any further action.
You can continue to sell on Amazon.com.
I appreciate you provided the case, however as the case provided offers little information outside what you quoted here, I would need to understand the original reason for this response was.
Were you asked or notified to complete a video call, if so when did you schedule the call for and when was it completed? Since your original post was from a few days ago, have you received any additional communication or notifications regarding your account? Do you have any other cases that may offer more of an explanation of your situation?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_7Uxa8u7RFp8Pa
I received an email in my private registered inbox (Attachment 1),
but I did not see this email（Action required to avoid account deactivation） in the Amazon Seller Central Performance Notifications or other platform notification (this point is crucial). As a result, I didn't notice this email until my account was suddenly deactivated (Attachment 2).
I searched everywhere for the reason and eventually found this email（named as Action required to avoid account deactivation） in my private inbox. This is extremely frustrating! The Amazon platform didn't provide any Performance Notifications at all (Attachment 3).
According to the email（Action required to avoid account deactivation）, if I did not complete the video verification, my account would be deactivated.
Therefore, I immediately completed the video verification on May 21st. A few hours later, I received a response (Case ID: 15313475551) stating that I could resume selling, but my account is still not reinstated to this day!
SELLER SUPPORT's response was desperate, and they just responded to me with the exact same template as what Performance notifications told me on May 17. (Attachment 4）
Although 5.21 I have received the case (Case ID: 15313475551) notification that I can continue to sell. (Attachment 5）
I have submitted all the real information required by Amazon many times in the background, but I still can't pass it! This is ridiculous! If that's the case, there's nothing we can do.
Please help me solve this problem! I am willing to accept Amazon's manual video certification
Seller_7Uxa8u7RFp8Pa
I hope you can read my reply and help me solve the problem。
@Emet_Amazon
Seller_7Uxa8u7RFp8Pa
@Danny_Amazon @Danika_Amazon @Quincy_Amazon @TaylorR_AmazonPlease answer my question as soon as possible
Emet_Amazon
Hello @Seller_7Uxa8u7RFp8Pa,
Thank you for following up with these screenshots explain your situation.
Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.
As your notifications mention there has been a serious concern with the verification of not only the business but also your supply chain and selling history.
This situation requires a valid utility bill that meets our requirements on the seller identity verification help page. We will also require invoices and a letter of authorization from any brands you've listed or sold. As a side note this includes all listings if they have sales or not.
Do you have invoices or LOA from the brand authorizing you to list and sell these products?
Once we can verify your identity and related information, you will be notified to complete an in person verification over a video call to confirm more information. A video call cannot be requested until the documentation can be verified.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
