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Seller_VV79P9xLNhSOg

Video Upload Feature not Available

Hello, I cannot upload videos to the video center to link them with my generic listings. I previously had this option and have upto 12 videos linked to my ASINS. I am not brand registered but I could still link 1 ASIN to any video of my preference. Recently, I had to upload more videos to show my product overview and upon clicking upload it says the feature is not available to me! I spoke to support and they told me that I had to complete the INFORM act verifications pending on my account to resume the feature which I already did. I still cannot access the feature and Im fed up of speaking to support now, each time they keep telling me that I have to be Brand registered and Generic ASINS cannot be linked to videos which is not correct. I would really appreciate someone to help me out on this because I have spent hours speaking to support and they keep telling me the same

13 visitas
3 respuestas
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Seller_VV79P9xLNhSOg

Video Upload Feature not Available

Hello, I cannot upload videos to the video center to link them with my generic listings. I previously had this option and have upto 12 videos linked to my ASINS. I am not brand registered but I could still link 1 ASIN to any video of my preference. Recently, I had to upload more videos to show my product overview and upon clicking upload it says the feature is not available to me! I spoke to support and they told me that I had to complete the INFORM act verifications pending on my account to resume the feature which I already did. I still cannot access the feature and Im fed up of speaking to support now, each time they keep telling me that I have to be Brand registered and Generic ASINS cannot be linked to videos which is not correct. I would really appreciate someone to help me out on this because I have spent hours speaking to support and they keep telling me the same

10
13 visitas
3 respuestas
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Manny_Amazon
En respuesta a la entrada de Seller_VV79P9xLNhSOg

Hello @Seller_VV79P9xLNhSOg,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
user profile
Seller_3KPNAZsrLM0Tj
En respuesta a la entrada de Seller_VV79P9xLNhSOg

I am facing the same issue, all I want to is to create content for Amazon, I do not want to create a brand or sell products, I just want to create videos!

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_VV79P9xLNhSOg

Video Upload Feature not Available

Hello, I cannot upload videos to the video center to link them with my generic listings. I previously had this option and have upto 12 videos linked to my ASINS. I am not brand registered but I could still link 1 ASIN to any video of my preference. Recently, I had to upload more videos to show my product overview and upon clicking upload it says the feature is not available to me! I spoke to support and they told me that I had to complete the INFORM act verifications pending on my account to resume the feature which I already did. I still cannot access the feature and Im fed up of speaking to support now, each time they keep telling me that I have to be Brand registered and Generic ASINS cannot be linked to videos which is not correct. I would really appreciate someone to help me out on this because I have spent hours speaking to support and they keep telling me the same

13 visitas
3 respuestas
10
Responder
user profile
Seller_VV79P9xLNhSOg

Video Upload Feature not Available

Hello, I cannot upload videos to the video center to link them with my generic listings. I previously had this option and have upto 12 videos linked to my ASINS. I am not brand registered but I could still link 1 ASIN to any video of my preference. Recently, I had to upload more videos to show my product overview and upon clicking upload it says the feature is not available to me! I spoke to support and they told me that I had to complete the INFORM act verifications pending on my account to resume the feature which I already did. I still cannot access the feature and Im fed up of speaking to support now, each time they keep telling me that I have to be Brand registered and Generic ASINS cannot be linked to videos which is not correct. I would really appreciate someone to help me out on this because I have spent hours speaking to support and they keep telling me the same

10
13 visitas
3 respuestas
Responder
user profile

Video Upload Feature not Available

de Seller_VV79P9xLNhSOg

Hello, I cannot upload videos to the video center to link them with my generic listings. I previously had this option and have upto 12 videos linked to my ASINS. I am not brand registered but I could still link 1 ASIN to any video of my preference. Recently, I had to upload more videos to show my product overview and upon clicking upload it says the feature is not available to me! I spoke to support and they told me that I had to complete the INFORM act verifications pending on my account to resume the feature which I already did. I still cannot access the feature and Im fed up of speaking to support now, each time they keep telling me that I have to be Brand registered and Generic ASINS cannot be linked to videos which is not correct. I would really appreciate someone to help me out on this because I have spent hours speaking to support and they keep telling me the same

Etiquetas:Vídeo
10
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Manny_Amazon
En respuesta a la entrada de Seller_VV79P9xLNhSOg

Hello @Seller_VV79P9xLNhSOg,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
user profile
Seller_3KPNAZsrLM0Tj
En respuesta a la entrada de Seller_VV79P9xLNhSOg

I am facing the same issue, all I want to is to create content for Amazon, I do not want to create a brand or sell products, I just want to create videos!

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Manny_Amazon
En respuesta a la entrada de Seller_VV79P9xLNhSOg

Hello @Seller_VV79P9xLNhSOg,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
user profile
Manny_Amazon
En respuesta a la entrada de Seller_VV79P9xLNhSOg

Hello @Seller_VV79P9xLNhSOg,

Thanks for posting to the Forums. I've gone ahead and contacted my partner team and requested their assistance with reviewing this issue. I'll follow up as soon as I hear back from the team.

Regards,

- Manny

10
Responder
user profile
Seller_3KPNAZsrLM0Tj
En respuesta a la entrada de Seller_VV79P9xLNhSOg

I am facing the same issue, all I want to is to create content for Amazon, I do not want to create a brand or sell products, I just want to create videos!

00
user profile
Seller_3KPNAZsrLM0Tj
En respuesta a la entrada de Seller_VV79P9xLNhSOg

I am facing the same issue, all I want to is to create content for Amazon, I do not want to create a brand or sell products, I just want to create videos!

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad