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Seller_mGWoqAZvKQxvf

Customers take adventage of Amazon's A-Z Guarantee Claim Mechanism

We have recently lost an A-Z Claim due to item not being delivered. Below is the screenshot from Fedex showing that the item was indeed delivered.

img

The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim. Here is the message sent from customer:

img

We reported the message as the Amazon communications do not come from seller-customer messaging portal. Let me know if otherwise is true.

Thanks.

36 visitas
15 respuestas
Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
10
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Seller_mGWoqAZvKQxvf

Customers take adventage of Amazon's A-Z Guarantee Claim Mechanism

We have recently lost an A-Z Claim due to item not being delivered. Below is the screenshot from Fedex showing that the item was indeed delivered.

img

The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim. Here is the message sent from customer:

img

We reported the message as the Amazon communications do not come from seller-customer messaging portal. Let me know if otherwise is true.

Thanks.

Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
10
36 visitas
15 respuestas
Responder
0 respuestas
user profile
Tatiana_Amazon
En respuesta a la entrada de Seller_mGWoqAZvKQxvf

Hi @Seller_mGWoqAZvKQxvf,

Tatiana from Amazon here. I think I might need a bit more information about this order and the associated claim:

user profile
Seller_mGWoqAZvKQxvf
The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim.
Ver publicación
user profile
Seller_mGWoqAZvKQxvf
We reported the message as the Amazon communications do not come from seller-customer messaging portal.
Ver publicación

Is it possible the message came from the Customer Service by Amazon team? Sometimes these messages are received in either buyer-seller messaging or by email.

Additionally, have you appealed the A-to-Z claim and shared the information provided here?

Tatiana

20
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_mGWoqAZvKQxvf

Customers take adventage of Amazon's A-Z Guarantee Claim Mechanism

We have recently lost an A-Z Claim due to item not being delivered. Below is the screenshot from Fedex showing that the item was indeed delivered.

img

The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim. Here is the message sent from customer:

img

We reported the message as the Amazon communications do not come from seller-customer messaging portal. Let me know if otherwise is true.

Thanks.

36 visitas
15 respuestas
Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
10
Responder
user profile
Seller_mGWoqAZvKQxvf

Customers take adventage of Amazon's A-Z Guarantee Claim Mechanism

We have recently lost an A-Z Claim due to item not being delivered. Below is the screenshot from Fedex showing that the item was indeed delivered.

img

The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim. Here is the message sent from customer:

img

We reported the message as the Amazon communications do not come from seller-customer messaging portal. Let me know if otherwise is true.

Thanks.

Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
10
36 visitas
15 respuestas
Responder
user profile

Customers take adventage of Amazon's A-Z Guarantee Claim Mechanism

de Seller_mGWoqAZvKQxvf

We have recently lost an A-Z Claim due to item not being delivered. Below is the screenshot from Fedex showing that the item was indeed delivered.

img

The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim. Here is the message sent from customer:

img

We reported the message as the Amazon communications do not come from seller-customer messaging portal. Let me know if otherwise is true.

Thanks.

Gestionar el servicio al comprador
Etiquetas:Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
10
36 visitas
15 respuestas
Responder
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Tatiana_Amazon
En respuesta a la entrada de Seller_mGWoqAZvKQxvf

Hi @Seller_mGWoqAZvKQxvf,

Tatiana from Amazon here. I think I might need a bit more information about this order and the associated claim:

user profile
Seller_mGWoqAZvKQxvf
The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim.
Ver publicación
user profile
Seller_mGWoqAZvKQxvf
We reported the message as the Amazon communications do not come from seller-customer messaging portal.
Ver publicación

Is it possible the message came from the Customer Service by Amazon team? Sometimes these messages are received in either buyer-seller messaging or by email.

Additionally, have you appealed the A-to-Z claim and shared the information provided here?

Tatiana

20
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Tatiana_Amazon
En respuesta a la entrada de Seller_mGWoqAZvKQxvf

Hi @Seller_mGWoqAZvKQxvf,

Tatiana from Amazon here. I think I might need a bit more information about this order and the associated claim:

user profile
Seller_mGWoqAZvKQxvf
The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim.
Ver publicación
user profile
Seller_mGWoqAZvKQxvf
We reported the message as the Amazon communications do not come from seller-customer messaging portal.
Ver publicación

Is it possible the message came from the Customer Service by Amazon team? Sometimes these messages are received in either buyer-seller messaging or by email.

Additionally, have you appealed the A-to-Z claim and shared the information provided here?

Tatiana

20
user profile
Tatiana_Amazon
En respuesta a la entrada de Seller_mGWoqAZvKQxvf

Hi @Seller_mGWoqAZvKQxvf,

Tatiana from Amazon here. I think I might need a bit more information about this order and the associated claim:

user profile
Seller_mGWoqAZvKQxvf
The interesting part is that the customer reached out to us pretending to be Amazon few days before applying for A-Z guarantee claim.
Ver publicación
user profile
Seller_mGWoqAZvKQxvf
We reported the message as the Amazon communications do not come from seller-customer messaging portal.
Ver publicación

Is it possible the message came from the Customer Service by Amazon team? Sometimes these messages are received in either buyer-seller messaging or by email.

Additionally, have you appealed the A-to-Z claim and shared the information provided here?

Tatiana

20
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad