Feedback Removal
What is going on with the Feedback removal tool AND Seller Support NOT following posted Amazon policy!!
I have a negative feedback that is CLEARLY 100% product review yet it does not get removed and 5 attempts via SS they close the case and say it cannot be reopened because it is the "customer's experience" WTH??
I had two more within the week which put me over the defect mark and triggered a warning - these were also %100 product reviews (all subjective reflecting their displeasure because they don't think something smells the exact way THEY believe it should even though the 99.9 percent of other customers think it smells wonderful ... arrrgh). Fortunately ... the feedback removal tool worked correctly on these two so I got some help.
Here is the actual review that has been denied over and over, It is 1 sentence 100% product review. How in Hades is this not automatically struck out??
>>>.It's not real amber perfume.that they describe<<<<
FYI - There is no such thing as "real amber" perfume. Amber is a combination of a woody note and a vanilla note ... jeez.
I am so fed up with this system!!
Feedback Removal
What is going on with the Feedback removal tool AND Seller Support NOT following posted Amazon policy!!
I have a negative feedback that is CLEARLY 100% product review yet it does not get removed and 5 attempts via SS they close the case and say it cannot be reopened because it is the "customer's experience" WTH??
I had two more within the week which put me over the defect mark and triggered a warning - these were also %100 product reviews (all subjective reflecting their displeasure because they don't think something smells the exact way THEY believe it should even though the 99.9 percent of other customers think it smells wonderful ... arrrgh). Fortunately ... the feedback removal tool worked correctly on these two so I got some help.
Here is the actual review that has been denied over and over, It is 1 sentence 100% product review. How in Hades is this not automatically struck out??
>>>.It's not real amber perfume.that they describe<<<<
FYI - There is no such thing as "real amber" perfume. Amber is a combination of a woody note and a vanilla note ... jeez.
I am so fed up with this system!!
8 respuestas
Seller_2o6G3HcP3MMCh
I'm fed up with it as well. Amazon doesn't follow their own guidelines for feedback. They ROBO close the appeal process. I have been really upset that the Amazon Associates ARE NOT doing the job they are getting PAID to do. It only helps if we all take this seriously and tell Amazon, ENOUGH IS ENOUGH.
KJ_Amazon
Hello @Boutique . I asked our partner team to take another look at that feedback and determine whether it is eligible for removal.
KJ_Amazon
Seller_2azHBWt7FzGTG
@KJ_AmazonI also have one that is a product review and as such should be placed under the review section not seller feedback. Could you have a look?
This is the feedback. "Doesn’t clip around the stethoscope hose".
This has nothing to do with the customers experience with the seller at all. It is a straight up product review.
ID 14557060901
UPDATE: Feedback was removed. Here is my what I wrote to have it removed.
I’ve received a comment on 114-7335138-9058618 and feel it is more suited to the product reviews section as it is a statement solely about the product function itself and does not reflect the customer experience as it pertains to seller interaction or services rendered by the seller. I am asking for this to be removed from my seller feedback profile for this reason.
Here is the comment in question, "Doesn’t clip around the stethoscope hose".
Thank you in advance
RESPONSE FROM AMAZON
Hello from Amazon Selling Partner Support,
Thank you for writing back to us and I sincerely apologize to you for previous response.
We have reviewed your concern regarding for removal of buyer feedback on order id- 114-7335138-9058618. Upon reviewing the feedback for you, does not meet our feedback guidelines.
Therefore, We are glad to inform you that we have removed the inappropriate entry and the rating. When feedback is removed, we notify the buyer and allow them to make a one-time update to their feedback and star rating. It will not affect on your business performance.
We highly appreciate your understanding and patience. If you have any other issue regarding your selling account or feedback removal concern, please feel free to contact us anytime. We will be glad to assist you.
Thank you for bringing this matter to our attention.
Seller_xouAbPXPlUfbu
Thank you.
I can't imagine in what reality that comment is NOT elibile for removal.
PS - It is still there.
Case - ID 14494138381
Seller_xouAbPXPlUfbu
Glad you got resolution.
I reopened this case repeatedly and got the SAME canned respons.
KJ_Amazon
Thank you for that update about your experience @Seller_2azHBWt7FzGTG. I am glad your request was successful.
For all sellers: information about feedback guidelines and the removal process can be found here:
Can Amazon remove buyer feedback?
@Boutique: did you request for feedback removal via Feedback Manager?
I requested further review of that feedback message, but ultimately the decision of our feedback-review team regarding whether "the entire feedback comment is a product review, or "if the comment contains both a product review and feedback about your service," is final.
Seller_2azHBWt7FzGTG
I think the problem with the feedback that you received is in the last bit that they added "It's not real amber perfume.that they describe"
This leaves the seller responsible, as the feedback is partially based on the description on the listing which is a part of seller feedback. This may be why it is not being removed.
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You may want to use this as a template and see if you have better luck.
I’ve received a comment on (order #) and feel it is more suited to the product reviews section as it is a statement solely about the product function itself and does not reflect the customer experience as it pertains to seller interaction or services rendered by the seller. I am asking for this to be removed from my seller feedback profile for this reason.
Here is the comment in question, (feedback left by customer)
Thank you in advance,
