REIMBURSEMENT REVERSED WITHOUT REPLACEMENT
Hello Amazon Mods,
We've just noticed a huge amount of money, deducted from our account by AMZ as a Reimbursement Reversal for 2350 items. Originally these units were reimbursed to us as: Lost_Warehouse , Damaged_Warehouse , CustomerReturn , CustomerServiceIssue. But right now, after the Reversal charge, we can't find any of these units as added back to our inventory in any report.
Please note my message and help to clarify: 1) which report exactly should show us these 2350 added back to inventory? 2) Within which time frame after the reversal does AMZ add the charged units back to inventory? 3)Amazon's policy says: "If a reimbursement was made in error, or if a reimbursed item is later found and returned to your inventory, Amazon reserves the right to reverse the reimbursement credit that was applied to your account". How can sellers find out if it was an error initially or not?
Our current case ID is 14810234771. Thanks in advance!
@Stevie_Amazon @Glenn_Amazon @Troy_Amazon @KJ_Amazon @Michelle_Amazon
REIMBURSEMENT REVERSED WITHOUT REPLACEMENT
Hello Amazon Mods,
We've just noticed a huge amount of money, deducted from our account by AMZ as a Reimbursement Reversal for 2350 items. Originally these units were reimbursed to us as: Lost_Warehouse , Damaged_Warehouse , CustomerReturn , CustomerServiceIssue. But right now, after the Reversal charge, we can't find any of these units as added back to our inventory in any report.
Please note my message and help to clarify: 1) which report exactly should show us these 2350 added back to inventory? 2) Within which time frame after the reversal does AMZ add the charged units back to inventory? 3)Amazon's policy says: "If a reimbursement was made in error, or if a reimbursed item is later found and returned to your inventory, Amazon reserves the right to reverse the reimbursement credit that was applied to your account". How can sellers find out if it was an error initially or not?
Our current case ID is 14810234771. Thanks in advance!
@Stevie_Amazon @Glenn_Amazon @Troy_Amazon @KJ_Amazon @Michelle_Amazon
11 respuestas
Micah_Amazon
Hello @Seller_WAZyaZUs3YGES,
Thank you for reaching out. Are each of you still experiencing this issue with reimbursements for items lost or damaged at an FBA facility? For these reversed reimbursements, has the inventory been updated?
Please be sure to check your FBA Inventory details to check if the inventory was found and is being transferred between warehouses or otherwise being prepared for sale.
FBA inventory reimbursement policy
If a reimbursement was made in error, or if a reimbursed item is later found and returned to your inventory, Amazon reserves the right to reverse the reimbursement credit that was applied to your account.
I will review your seller support case Id and respond back shortly with next steps.
Cheers,
Micah
Seller_BfFB0O3AtGVPh
Reason# 732 why you should never use the FBA service
Seller_1oT4ZOwrSByEE
Sorry dude, amazon free rides are over. Hope the value of this stuff is low, they wont pay anything.
Seller_QSDTE3PUCY9o7
Omg so happy I found this post bc this just happened to me and I am freaking out! Did they do anything?
PS anyone know if there is a class action lawsuit against amz as sellers I can get in on? this is getting ridiculous
Seller_WAZyaZUs3YGES
Dear @Micah_Amazon, unfortunately even now, after 3 weeks, our problem is still not resolved. I am getting some messages from seller support, but they are absolutely not answering the main question.
I want to hIghlight that nowadays issues like ours happen to many sellers and you can see this here in the comments to the topic, so this would be really nice to find a proper solution with you together.
As a seller who paid back thousands of dollars on 20th of Feb 2024, I would like to be able to download the detailed AMZ report for the Reimbursement Reversal for 2350 units, where it would be fairly described: 1)which units were first lost; 2) how were they reimbursed; 3)how and when were they found and returned to inventory; 4)how much we did we pay back for them.
So please help me to get that report related to Reimbursement Reversal of 20th Feb 2024.
@Stevie_Amazon @Glenn_Amazon @Troy_Amazon @KJ_Amazon @Michelle_Amazon
