feedback related to product
Feedback:"Not only was #4 board missing 12 dowel screws were missing as the bag was ripped and missing", it is related to product feedback. Customer didn't contact with us and leaves a negative feeback.
Feedback is the customer's feedback for the seller's product quality, service level, delivery time and consistency of product description, etc. So we think the feeback need to be deleted.
We have tried to get in touch with the buyer to help him deal with the matter, but have not received any reply. This feedback has had a very bad impact on the store, have someone help us?
case id: 15367093101,order 111-6037285-1669048
@Quincy_Amazon@Danny_Amazon
feedback related to product
Feedback:"Not only was #4 board missing 12 dowel screws were missing as the bag was ripped and missing", it is related to product feedback. Customer didn't contact with us and leaves a negative feeback.
Feedback is the customer's feedback for the seller's product quality, service level, delivery time and consistency of product description, etc. So we think the feeback need to be deleted.
We have tried to get in touch with the buyer to help him deal with the matter, but have not received any reply. This feedback has had a very bad impact on the store, have someone help us?
case id: 15367093101,order 111-6037285-1669048
@Quincy_Amazon@Danny_Amazon
0 respuestas
Seller_2P4QzYx62tTjf
Cooper_Amazon
Good Evening @Seller_2P4QzYx62tTjf,
I have escalated CASE ID 15367093101 and it's related Order 111-6037285-1669048 to our feedback team to review. I cannot guarantee the feedback will get removed but it doesn't hurt to get a second pair of eyes to review the situation. Have a pleasant rest of your week and I will catch up with you soon.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_2P4QzYx62tTjf,
Our team has reviewed the appeal and has chosen not to remove the feedback at this time as it did not meet our guidelines for removal. If you would like to learn more about feedback removal, please review this help page here.
I know this is not the news that you were hoping for but at least we were able to have a second pair of eyes review product feedback. Please let me know if you have any questions about the outcome of this case.
Sincerely, Cooper_Amazon
