Unable to upload an image despite meeting image requirement.
Hi,
Hoping someone else has some insight on this.
So I recently had some product photoshoot done, I have great images clicked I wanted to upload for my products. It meets all the image requirements laid out. Yet when I upload it, it throws an error that says "The file you have selected for upload is not a valid file type. Please select a valid file (JPEG,jpeg,JPG,PNG,png,gif,tif,tiff,photostudio,webp , 1 KB - 10485760 KB) to upload."
The image I've been trying to upload is in JPEG format with a file size of 27MB. Is the file size a problem? It can't because Amazon has litearlly said 10485760 KB is the limit and that is 10240 MB. My file size is only 27 MB.
What am I missing here?
Appreciate your help!
Unable to upload an image despite meeting image requirement.
Hi,
Hoping someone else has some insight on this.
So I recently had some product photoshoot done, I have great images clicked I wanted to upload for my products. It meets all the image requirements laid out. Yet when I upload it, it throws an error that says "The file you have selected for upload is not a valid file type. Please select a valid file (JPEG,jpeg,JPG,PNG,png,gif,tif,tiff,photostudio,webp , 1 KB - 10485760 KB) to upload."
The image I've been trying to upload is in JPEG format with a file size of 27MB. Is the file size a problem? It can't because Amazon has litearlly said 10485760 KB is the limit and that is 10240 MB. My file size is only 27 MB.
What am I missing here?
Appreciate your help!
0 respuestas
Seller_4zBzdtgCyS9EI
All images must be:
Images must be 500 px to 10,000 px on their longest side
Images must be provided in JPEG (.jpg or .jpeg), TIFF (.tif), PNG (.png), or non-animated GIF (.gif) file formats, and
Images must be clear, unpixellated, and have no jagged edges.
Main product images
We call the first image on the detail page the "main product image." This image is also shown to customers in search results
Your main product image must:
Accurately represent the product as a realistic, professional quality image and not be a placeholder.
Have a pure white background (RGB color values: 255, 255, 255). This allows us to create a consistent shopping experience for customers across search and product detail pages.
Show the product as 85% of the image.
Not have text, logos, borders, color blocks, watermarks, or other graphics covering the product or in the background. Products with multiple pieces must be relative in size, with no one piece enlarged.
Show the entire product within the frame of the image, not cutting off any part.
Not show accessories that aren’t included with purchase or any props that might confuse the customer.
Only show the product once in the image, for example, front only and not both the front and the back in the same image.
Show only one unit of the product and any accessories that are included in the purchase. For multipacks or assortments, see further guidance in the "Product category" section.
Not include packaging, unless it’s an important product feature, for example, a carrying case or gift basket may be included.
Not show any part of a mannequin, regardless of the mannequin’s appearance. This includes being clear, solid-color, flesh-toned, framework or on a hanger.
Show a single shoe, facing left, at a 45-degree angle (applies to all footwear).
Show clothing accessories or multipacks flat with no model.
Be on a model if it is clothing in adult sizes. The model must be standing, not sitting, kneeling, leaning or lying down. However, we encourage representing various physical mobilities and models who use assistive technology, such as wheelchairs and prosthetics.
All product images
All product images, main or otherwise, must:
Accurately represent the product you are selling.
Match the product’s title.
Not contain nudity or be sexually suggestive. This includes both models and drawings.
Show children’s clothing flat with no model.
Not include customer reviews, five-star imagery, claims (for example, free shipping), or seller-specific information.
Not include text or pricing details (Swatch only).
Not include any Amazon logos or trademarks, variations, modifications, or anything confusingly similar to Amazon's logos and trademarks. This includes, but is not limited to, any words or logos with the terms "Amazon," "Prime," "Alexa," or the Amazon Smile design
Not include any badges used on Amazon, or variations, modifications, or anything confusingly similar to such badges. This includes, but is not limited to "Amazon's Choice," "Premium Choice," "Amazon Alexa," "Works with Amazon Alexa," "Best seller," or "Top seller." For more details on trademark usage, go to Intellectual Property Policy for Sellers - FAQ about Trademark.
Seller_c9lY8wF1Vo61O
Have you referred to https://sellercentral.amazon.com/help/hub/reference/G1881 for image requirements?
As per your current images, it is possible that due to no white background (border), your images are being rejected.
Manny_Amazon
Hi @Seller_UIPM2CioVmWkS,
It looks like our seasoned sellers, @Seller_4zBzdtgCyS9EIand @Seller_c9lY8wF1Vo61O was helping you with some thoughts about images.
If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green check-mark when searched within the forums.
Regards,
- Manny