Wrong Reimbursement for missing items of FBA shipment!
TOO RIDICULOUS!!! Amazon reimbursed us other brand's units(NOT BELONG TO OURS) for missing items of FBA shipment.
We opened case to inform Amazon seller support central to help us solve the issue as soon as we noticed the mistake. And wrong units have been removed from our store successfully, but Amazon seller support central is not willing to correct wrong reimbursement. They always reply that they've issued reimbursement. There're 103 missing items and the costs are high, it's huge loss for us. We connot understand how Amazon staff dares to make a mistake and then refuse to admit and correct it. Is this how they support sellers? It's so shameless and ridiculous!!!
Wrong Reimbursement for missing items of FBA shipment!
TOO RIDICULOUS!!! Amazon reimbursed us other brand's units(NOT BELONG TO OURS) for missing items of FBA shipment.
We opened case to inform Amazon seller support central to help us solve the issue as soon as we noticed the mistake. And wrong units have been removed from our store successfully, but Amazon seller support central is not willing to correct wrong reimbursement. They always reply that they've issued reimbursement. There're 103 missing items and the costs are high, it's huge loss for us. We connot understand how Amazon staff dares to make a mistake and then refuse to admit and correct it. Is this how they support sellers? It's so shameless and ridiculous!!!
0 respuestas
Seller_Hde3PtyhaGSY9
hope some could give us a hand to solve issue, thanks in advance
Seller_Qbd0RsfZFEZBY
To paraphrase.
You had an FBA shipment that did not reconsile so you opened a case for missing from inbound. The case was successful and Amazon reimbursed you the units but the units were not the same product?
Are the untis you were reimbursed the same ASIN?
Were your units "comingled" aka your FNSKU label or Amazon/MFN?
Seller_Qbd0RsfZFEZBY
If the wrong items have been received via a removal order treat it as you would if you were a customer and received the wrong item.
Contact Amazon and let them know they sent the wrong thing.
Jameson_Amazon
Hi @Seller_Hde3PtyhaGSY9,
Thank you for reaching out about this! I apologize for the frustration and confusion this has caused you.
Can you please send me your Seller Support case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best assist here.
Thanks again,
Jameson
