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Seller_pixSY1g97J4aL

Amazon will not remove sellers violating its own policy

We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.

We can't do a test buy as many of them are FBM and will not ship to us.

This is the standard response received when a report abuse claim is lodged

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.

ASIN: B0B4T2CFM9

Order ID (if applicable):

Complaint ID: 15436037031

@Dougal_Amazon

59 visitas
19 respuestas
Gestionar tu marca
Etiquetas:Infracciones relativas a la propiedad intelectual, Unidad contra delitos de falsificación
00
Responder
user profile
Seller_pixSY1g97J4aL

Amazon will not remove sellers violating its own policy

We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.

We can't do a test buy as many of them are FBM and will not ship to us.

This is the standard response received when a report abuse claim is lodged

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.

ASIN: B0B4T2CFM9

Order ID (if applicable):

Complaint ID: 15436037031

@Dougal_Amazon

Gestionar tu marca
Etiquetas:Infracciones relativas a la propiedad intelectual, Unidad contra delitos de falsificación
00
59 visitas
19 respuestas
Responder
19 respuestas
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

Dougal from the Community Manager Team here and I can definitely assist you with reporting the potential IP violations.

Most of the recommendations I will make below, come from the Intellectual Property for Rights Owners help page. This is a really robust page and has a ton of information, but focus on the "Types of notices not accepted on Amazon," and "Reporting Infringement," sections to start with. Also, please note that I am unable to view Complaint ID's submitted via Report Abuse, but I can see complaints submitted via Brand Registry and I've looked at your most recent that was not accepted.

Here is a bulletized list of feedback for complaints submitted via Brand Registry:

  • Stick to facts only when submitting IP complaints - assumptions about where another seller obtained their stock will not be accepted
  • Complaints submitted via Brand Registry are specifically IP, so mentioning distribution channels in your submission will not be accepted
  • Stick to the infringement type you are selecting. If you are reporting Trademark infringement on the product or its packaging, do not provide detail that the product is counterfeit (this is another infringement type) just stick to the TM infringement

Here is a bulletized list of feedback for complaints submitted via Report Abuse:

  • If you are unable to receive the product because the FBM seller is not sending, you should NOT report this as an IP violation here, report it in An abuse issue that is not addressed by the other topics in this menu because a seller canceling orders is more in line with violating the Selling policies and seller code of conduct.
  • Keep in mind that unlike reporting via Brand Registry, the outcome will not be shared with you
  • IF you cannot report counterfeit via Brand Registry report a violation because your TM is still pending in the US, you can report via Report Abuse and select "The product received is different than the product on the detail page (different version, model or product)." Again, stick to facts only when reporting

I hope this feedback allows you to take new action. Please let me know if you have any other questions and/or let me know how it goes.

Best, Dougal

10
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

Dougal here and thanks for the case ID. Since your account is already deactivated, the only path forward is a successful appeal via the reactivate your account workflow.

I have limited access to this information, but I do see that you have submitted appeals (I cannot review the specific details you provided), but since you mentioned the product is a dietary supplement, have you provided all the required tests and certifications needed from the Dietary supplements help page?

Also, if you have additional questions or need additional support, I recommend starting a discussion in the "Account Health," category here in the Forums.

Best, Dougal

20
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Hello @Dougal_Amazon

Yes, I provide Health Certificate, Free sale certificate, GMP Certificate, ISO.

I sent also label, and many other evidence manufacturer website, wikipedia information, all is proof that my product is dietary supplement in US.

I create 4 cases with FDA- FDA specialists confirm that my product is dietary supplement, and that "Daflon" is not a medicine by FDA. Also that dietary supplement dont have NDC code.

I would like to send my product to some extra lab test, but I cant find information from my account, and specialist dont want to provide me any information. They close cases without any respond. IMO its some scam, I was hacked by some scammers.

Is anybody in Amazon can help me ? 100 days of nightmare.

10
user profile
Seller_pixSY1g97J4aL
En respuesta a la entrada de Dougal_Amazon

@Dougal_Amazon

I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

If Amazon is not prepared to do that I am more than happy to file a report with the Bureau of Better Business, Federal Trade Commission and local law enforcement.

20
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

user profile
Seller_pixSY1g97J4aL
I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.
Ver publicación

As mentioned previously, please take some time to review the Intellectual Property for Rights Owners help page. Specifically, the "Types of notices not accepted on Amazon," Specifically the bullet point on location or the "We do not enforce," section of the report infringement form:

  • Amazon respects a manufacturer's right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
user profile
Seller_pixSY1g97J4aL

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

Ver publicación

If you have a vendor account with Amazon, I recommend connecting with your Vendor Manager to assist with working through this. If you are referring to the listings from your Seller Account, I recommend taking some time to review the Amazon Services Business Solutions Agreement as this will provide context to some inaccuracies in your statement above.

As for specific feedback to your most recent complaint ID submission that was rejected on 6/23. Please see some bullet points below on how to improve submissions:

  • You are stating "we manage the supply chain and do not sell to 3rd party distributors... As such the product must be stolen, counterfeit or used in violation of Amazon Policies." - Same as provided above, Exclusive Distribution is not a type of complaint that is accepted.
  • You listed 43 offers on this complaint, but supplied 1 order ID.
  • You chose the infringement type as product or packaging, but discuss counterfeit or stolen goods. These are different infringement types. Here is the specific bullet from the Intellectual Property for Rights Owners help page: "Selecting trademark infringement and discussing copyright issues in the submission. The notice will be processed as a trademark complaint only. If you want to report infringement of a trademark and a copyright, file separate notices."

Hopefully this more specific feedback and additional resources will help you to properly report suspected violations with the tools and resourced that are available to you.

Best, Dougal

10
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

We are here to help in anyway that we can. Since this topic is not the same as the current thread, please create a discussion in the "Account Health," category here in the Forums and I or another Community Manager will assist.

I appreciate your understanding.

20
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Thank you,

I create create a discussion 7 days ago but @Stevie_Amazon close a discussion 7 hours ago, because "I see you have previously created a thread here."

https://sellercentral.amazon.com/seller-forums/discussions/t/d394034e-e6db-4cf4-b9a2-98537b8c1fc8?postId=d394034e-e6db-4cf4-b9a2-98537b8c1fc8

Problem is that was not "previously created " but 2 days ago created:

https://sellercentral.amazon.com/seller-forums/discussions/t/bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6?postId=bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6

20
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hi @Seller_96h46W7CJczMl,

Thank you for the links, that made it WAY easier for me to see what you are talking about.

The Seller Forums Guidelines which does discuss not posting the same issue/concern in more than 1 thread and it looks like the older post got flagged. I will look into why that happened as technically, it should have flagged your post from 2 days ago.

Either way, your post from 2 days ago has not been flagged and is in queue to be responded to. I do ask for some patience as some categories have a very high volume.

I appreciate your understanding.

20
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

AI of Amazon is some nightmare, programers from India create scam algoritm that "450 mg diosmin and 50 mg hesperidin is a prescription only medication in US" its a lie. it is not a medicine in US !!!! Errrors happened, I understand, but 100 days of lies that my product is prescription only medication" ? Deactivate my account, I had to remove my other iventory. FDA send database wher you can check medicines in US

information .accessdata.fda.gov/scripts/cder/daf/

I got all evience that beliefs that my product is prescription only medication in US, its all false.

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_pixSY1g97J4aL

Amazon will not remove sellers violating its own policy

We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.

We can't do a test buy as many of them are FBM and will not ship to us.

This is the standard response received when a report abuse claim is lodged

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.

ASIN: B0B4T2CFM9

Order ID (if applicable):

Complaint ID: 15436037031

@Dougal_Amazon

59 visitas
19 respuestas
Gestionar tu marca
Etiquetas:Infracciones relativas a la propiedad intelectual, Unidad contra delitos de falsificación
00
Responder
user profile
Seller_pixSY1g97J4aL

Amazon will not remove sellers violating its own policy

We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.

We can't do a test buy as many of them are FBM and will not ship to us.

This is the standard response received when a report abuse claim is lodged

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.

ASIN: B0B4T2CFM9

Order ID (if applicable):

Complaint ID: 15436037031

@Dougal_Amazon

Gestionar tu marca
Etiquetas:Infracciones relativas a la propiedad intelectual, Unidad contra delitos de falsificación
00
59 visitas
19 respuestas
Responder
user profile

Amazon will not remove sellers violating its own policy

de Seller_pixSY1g97J4aL

We are a brand owners and despite several requests to Amazon are getting absolutely no where removing a plethora of Hijackers who are selling our product in direct breach of Amazons own conditional guidelines.

We can't do a test buy as many of them are FBM and will not ship to us.

This is the standard response received when a report abuse claim is lodged

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0B4T2CFM9 for the violation type selected.

ASIN: B0B4T2CFM9

Order ID (if applicable):

Complaint ID: 15436037031

@Dougal_Amazon

Gestionar tu marca
Etiquetas:Infracciones relativas a la propiedad intelectual, Unidad contra delitos de falsificación
00
59 visitas
19 respuestas
Responder
19 respuestas
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Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

Dougal from the Community Manager Team here and I can definitely assist you with reporting the potential IP violations.

Most of the recommendations I will make below, come from the Intellectual Property for Rights Owners help page. This is a really robust page and has a ton of information, but focus on the "Types of notices not accepted on Amazon," and "Reporting Infringement," sections to start with. Also, please note that I am unable to view Complaint ID's submitted via Report Abuse, but I can see complaints submitted via Brand Registry and I've looked at your most recent that was not accepted.

Here is a bulletized list of feedback for complaints submitted via Brand Registry:

  • Stick to facts only when submitting IP complaints - assumptions about where another seller obtained their stock will not be accepted
  • Complaints submitted via Brand Registry are specifically IP, so mentioning distribution channels in your submission will not be accepted
  • Stick to the infringement type you are selecting. If you are reporting Trademark infringement on the product or its packaging, do not provide detail that the product is counterfeit (this is another infringement type) just stick to the TM infringement

Here is a bulletized list of feedback for complaints submitted via Report Abuse:

  • If you are unable to receive the product because the FBM seller is not sending, you should NOT report this as an IP violation here, report it in An abuse issue that is not addressed by the other topics in this menu because a seller canceling orders is more in line with violating the Selling policies and seller code of conduct.
  • Keep in mind that unlike reporting via Brand Registry, the outcome will not be shared with you
  • IF you cannot report counterfeit via Brand Registry report a violation because your TM is still pending in the US, you can report via Report Abuse and select "The product received is different than the product on the detail page (different version, model or product)." Again, stick to facts only when reporting

I hope this feedback allows you to take new action. Please let me know if you have any other questions and/or let me know how it goes.

Best, Dougal

10
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

Dougal here and thanks for the case ID. Since your account is already deactivated, the only path forward is a successful appeal via the reactivate your account workflow.

I have limited access to this information, but I do see that you have submitted appeals (I cannot review the specific details you provided), but since you mentioned the product is a dietary supplement, have you provided all the required tests and certifications needed from the Dietary supplements help page?

Also, if you have additional questions or need additional support, I recommend starting a discussion in the "Account Health," category here in the Forums.

Best, Dougal

20
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Hello @Dougal_Amazon

Yes, I provide Health Certificate, Free sale certificate, GMP Certificate, ISO.

I sent also label, and many other evidence manufacturer website, wikipedia information, all is proof that my product is dietary supplement in US.

I create 4 cases with FDA- FDA specialists confirm that my product is dietary supplement, and that "Daflon" is not a medicine by FDA. Also that dietary supplement dont have NDC code.

I would like to send my product to some extra lab test, but I cant find information from my account, and specialist dont want to provide me any information. They close cases without any respond. IMO its some scam, I was hacked by some scammers.

Is anybody in Amazon can help me ? 100 days of nightmare.

10
user profile
Seller_pixSY1g97J4aL
En respuesta a la entrada de Dougal_Amazon

@Dougal_Amazon

I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

If Amazon is not prepared to do that I am more than happy to file a report with the Bureau of Better Business, Federal Trade Commission and local law enforcement.

20
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

user profile
Seller_pixSY1g97J4aL
I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.
Ver publicación

As mentioned previously, please take some time to review the Intellectual Property for Rights Owners help page. Specifically, the "Types of notices not accepted on Amazon," Specifically the bullet point on location or the "We do not enforce," section of the report infringement form:

  • Amazon respects a manufacturer's right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
user profile
Seller_pixSY1g97J4aL

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

Ver publicación

If you have a vendor account with Amazon, I recommend connecting with your Vendor Manager to assist with working through this. If you are referring to the listings from your Seller Account, I recommend taking some time to review the Amazon Services Business Solutions Agreement as this will provide context to some inaccuracies in your statement above.

As for specific feedback to your most recent complaint ID submission that was rejected on 6/23. Please see some bullet points below on how to improve submissions:

  • You are stating "we manage the supply chain and do not sell to 3rd party distributors... As such the product must be stolen, counterfeit or used in violation of Amazon Policies." - Same as provided above, Exclusive Distribution is not a type of complaint that is accepted.
  • You listed 43 offers on this complaint, but supplied 1 order ID.
  • You chose the infringement type as product or packaging, but discuss counterfeit or stolen goods. These are different infringement types. Here is the specific bullet from the Intellectual Property for Rights Owners help page: "Selecting trademark infringement and discussing copyright issues in the submission. The notice will be processed as a trademark complaint only. If you want to report infringement of a trademark and a copyright, file separate notices."

Hopefully this more specific feedback and additional resources will help you to properly report suspected violations with the tools and resourced that are available to you.

Best, Dougal

10
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

We are here to help in anyway that we can. Since this topic is not the same as the current thread, please create a discussion in the "Account Health," category here in the Forums and I or another Community Manager will assist.

I appreciate your understanding.

20
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Thank you,

I create create a discussion 7 days ago but @Stevie_Amazon close a discussion 7 hours ago, because "I see you have previously created a thread here."

https://sellercentral.amazon.com/seller-forums/discussions/t/d394034e-e6db-4cf4-b9a2-98537b8c1fc8?postId=d394034e-e6db-4cf4-b9a2-98537b8c1fc8

Problem is that was not "previously created " but 2 days ago created:

https://sellercentral.amazon.com/seller-forums/discussions/t/bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6?postId=bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6

20
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hi @Seller_96h46W7CJczMl,

Thank you for the links, that made it WAY easier for me to see what you are talking about.

The Seller Forums Guidelines which does discuss not posting the same issue/concern in more than 1 thread and it looks like the older post got flagged. I will look into why that happened as technically, it should have flagged your post from 2 days ago.

Either way, your post from 2 days ago has not been flagged and is in queue to be responded to. I do ask for some patience as some categories have a very high volume.

I appreciate your understanding.

20
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

AI of Amazon is some nightmare, programers from India create scam algoritm that "450 mg diosmin and 50 mg hesperidin is a prescription only medication in US" its a lie. it is not a medicine in US !!!! Errrors happened, I understand, but 100 days of lies that my product is prescription only medication" ? Deactivate my account, I had to remove my other iventory. FDA send database wher you can check medicines in US

information .accessdata.fda.gov/scripts/cder/daf/

I got all evience that beliefs that my product is prescription only medication in US, its all false.

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

Dougal from the Community Manager Team here and I can definitely assist you with reporting the potential IP violations.

Most of the recommendations I will make below, come from the Intellectual Property for Rights Owners help page. This is a really robust page and has a ton of information, but focus on the "Types of notices not accepted on Amazon," and "Reporting Infringement," sections to start with. Also, please note that I am unable to view Complaint ID's submitted via Report Abuse, but I can see complaints submitted via Brand Registry and I've looked at your most recent that was not accepted.

Here is a bulletized list of feedback for complaints submitted via Brand Registry:

  • Stick to facts only when submitting IP complaints - assumptions about where another seller obtained their stock will not be accepted
  • Complaints submitted via Brand Registry are specifically IP, so mentioning distribution channels in your submission will not be accepted
  • Stick to the infringement type you are selecting. If you are reporting Trademark infringement on the product or its packaging, do not provide detail that the product is counterfeit (this is another infringement type) just stick to the TM infringement

Here is a bulletized list of feedback for complaints submitted via Report Abuse:

  • If you are unable to receive the product because the FBM seller is not sending, you should NOT report this as an IP violation here, report it in An abuse issue that is not addressed by the other topics in this menu because a seller canceling orders is more in line with violating the Selling policies and seller code of conduct.
  • Keep in mind that unlike reporting via Brand Registry, the outcome will not be shared with you
  • IF you cannot report counterfeit via Brand Registry report a violation because your TM is still pending in the US, you can report via Report Abuse and select "The product received is different than the product on the detail page (different version, model or product)." Again, stick to facts only when reporting

I hope this feedback allows you to take new action. Please let me know if you have any other questions and/or let me know how it goes.

Best, Dougal

10
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

Dougal from the Community Manager Team here and I can definitely assist you with reporting the potential IP violations.

Most of the recommendations I will make below, come from the Intellectual Property for Rights Owners help page. This is a really robust page and has a ton of information, but focus on the "Types of notices not accepted on Amazon," and "Reporting Infringement," sections to start with. Also, please note that I am unable to view Complaint ID's submitted via Report Abuse, but I can see complaints submitted via Brand Registry and I've looked at your most recent that was not accepted.

Here is a bulletized list of feedback for complaints submitted via Brand Registry:

  • Stick to facts only when submitting IP complaints - assumptions about where another seller obtained their stock will not be accepted
  • Complaints submitted via Brand Registry are specifically IP, so mentioning distribution channels in your submission will not be accepted
  • Stick to the infringement type you are selecting. If you are reporting Trademark infringement on the product or its packaging, do not provide detail that the product is counterfeit (this is another infringement type) just stick to the TM infringement

Here is a bulletized list of feedback for complaints submitted via Report Abuse:

  • If you are unable to receive the product because the FBM seller is not sending, you should NOT report this as an IP violation here, report it in An abuse issue that is not addressed by the other topics in this menu because a seller canceling orders is more in line with violating the Selling policies and seller code of conduct.
  • Keep in mind that unlike reporting via Brand Registry, the outcome will not be shared with you
  • IF you cannot report counterfeit via Brand Registry report a violation because your TM is still pending in the US, you can report via Report Abuse and select "The product received is different than the product on the detail page (different version, model or product)." Again, stick to facts only when reporting

I hope this feedback allows you to take new action. Please let me know if you have any other questions and/or let me know how it goes.

Best, Dougal

10
Responder
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

Dougal here and thanks for the case ID. Since your account is already deactivated, the only path forward is a successful appeal via the reactivate your account workflow.

I have limited access to this information, but I do see that you have submitted appeals (I cannot review the specific details you provided), but since you mentioned the product is a dietary supplement, have you provided all the required tests and certifications needed from the Dietary supplements help page?

Also, if you have additional questions or need additional support, I recommend starting a discussion in the "Account Health," category here in the Forums.

Best, Dougal

20
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

Dougal here and thanks for the case ID. Since your account is already deactivated, the only path forward is a successful appeal via the reactivate your account workflow.

I have limited access to this information, but I do see that you have submitted appeals (I cannot review the specific details you provided), but since you mentioned the product is a dietary supplement, have you provided all the required tests and certifications needed from the Dietary supplements help page?

Also, if you have additional questions or need additional support, I recommend starting a discussion in the "Account Health," category here in the Forums.

Best, Dougal

20
Responder
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Hello @Dougal_Amazon

Yes, I provide Health Certificate, Free sale certificate, GMP Certificate, ISO.

I sent also label, and many other evidence manufacturer website, wikipedia information, all is proof that my product is dietary supplement in US.

I create 4 cases with FDA- FDA specialists confirm that my product is dietary supplement, and that "Daflon" is not a medicine by FDA. Also that dietary supplement dont have NDC code.

I would like to send my product to some extra lab test, but I cant find information from my account, and specialist dont want to provide me any information. They close cases without any respond. IMO its some scam, I was hacked by some scammers.

Is anybody in Amazon can help me ? 100 days of nightmare.

10
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Hello @Dougal_Amazon

Yes, I provide Health Certificate, Free sale certificate, GMP Certificate, ISO.

I sent also label, and many other evidence manufacturer website, wikipedia information, all is proof that my product is dietary supplement in US.

I create 4 cases with FDA- FDA specialists confirm that my product is dietary supplement, and that "Daflon" is not a medicine by FDA. Also that dietary supplement dont have NDC code.

I would like to send my product to some extra lab test, but I cant find information from my account, and specialist dont want to provide me any information. They close cases without any respond. IMO its some scam, I was hacked by some scammers.

Is anybody in Amazon can help me ? 100 days of nightmare.

10
Responder
user profile
Seller_pixSY1g97J4aL
En respuesta a la entrada de Dougal_Amazon

@Dougal_Amazon

I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

If Amazon is not prepared to do that I am more than happy to file a report with the Bureau of Better Business, Federal Trade Commission and local law enforcement.

20
user profile
Seller_pixSY1g97J4aL
En respuesta a la entrada de Dougal_Amazon

@Dougal_Amazon

I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

If Amazon is not prepared to do that I am more than happy to file a report with the Bureau of Better Business, Federal Trade Commission and local law enforcement.

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Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

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Seller_pixSY1g97J4aL
I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.
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As mentioned previously, please take some time to review the Intellectual Property for Rights Owners help page. Specifically, the "Types of notices not accepted on Amazon," Specifically the bullet point on location or the "We do not enforce," section of the report infringement form:

  • Amazon respects a manufacturer's right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
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Seller_pixSY1g97J4aL

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

Ver publicación

If you have a vendor account with Amazon, I recommend connecting with your Vendor Manager to assist with working through this. If you are referring to the listings from your Seller Account, I recommend taking some time to review the Amazon Services Business Solutions Agreement as this will provide context to some inaccuracies in your statement above.

As for specific feedback to your most recent complaint ID submission that was rejected on 6/23. Please see some bullet points below on how to improve submissions:

  • You are stating "we manage the supply chain and do not sell to 3rd party distributors... As such the product must be stolen, counterfeit or used in violation of Amazon Policies." - Same as provided above, Exclusive Distribution is not a type of complaint that is accepted.
  • You listed 43 offers on this complaint, but supplied 1 order ID.
  • You chose the infringement type as product or packaging, but discuss counterfeit or stolen goods. These are different infringement types. Here is the specific bullet from the Intellectual Property for Rights Owners help page: "Selecting trademark infringement and discussing copyright issues in the submission. The notice will be processed as a trademark complaint only. If you want to report infringement of a trademark and a copyright, file separate notices."

Hopefully this more specific feedback and additional resources will help you to properly report suspected violations with the tools and resourced that are available to you.

Best, Dougal

10
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Dougal_Amazon
En respuesta a la entrada de Seller_pixSY1g97J4aL

Hello @Seller_pixSY1g97J4aL,

user profile
Seller_pixSY1g97J4aL
I am curious as to why the onus is on me to prove that a seller is selling used, promotional or stolen goods.
Ver publicación

As mentioned previously, please take some time to review the Intellectual Property for Rights Owners help page. Specifically, the "Types of notices not accepted on Amazon," Specifically the bullet point on location or the "We do not enforce," section of the report infringement form:

  • Amazon respects a manufacturer's right to enter into exclusive distribution agreements for its products. However, violations of such agreements do not constitute intellectual property rights infringement. As the enforcement of these agreements is a matter between the manufacturer and the retailers, it would not be appropriate for Amazon to assist in enforcement activities.
user profile
Seller_pixSY1g97J4aL

The simple fact of the matter is Amazon is selling the goods on its platform and therefore has a legal obligation to investigate reports of violations.

Amazon is the company offering these products for sale and therefore should be doing its due diligence. Particularly when another seller has made numerous reports to Amazon of wrong doing by these sellers.

Ver publicación

If you have a vendor account with Amazon, I recommend connecting with your Vendor Manager to assist with working through this. If you are referring to the listings from your Seller Account, I recommend taking some time to review the Amazon Services Business Solutions Agreement as this will provide context to some inaccuracies in your statement above.

As for specific feedback to your most recent complaint ID submission that was rejected on 6/23. Please see some bullet points below on how to improve submissions:

  • You are stating "we manage the supply chain and do not sell to 3rd party distributors... As such the product must be stolen, counterfeit or used in violation of Amazon Policies." - Same as provided above, Exclusive Distribution is not a type of complaint that is accepted.
  • You listed 43 offers on this complaint, but supplied 1 order ID.
  • You chose the infringement type as product or packaging, but discuss counterfeit or stolen goods. These are different infringement types. Here is the specific bullet from the Intellectual Property for Rights Owners help page: "Selecting trademark infringement and discussing copyright issues in the submission. The notice will be processed as a trademark complaint only. If you want to report infringement of a trademark and a copyright, file separate notices."

Hopefully this more specific feedback and additional resources will help you to properly report suspected violations with the tools and resourced that are available to you.

Best, Dougal

10
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Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

We are here to help in anyway that we can. Since this topic is not the same as the current thread, please create a discussion in the "Account Health," category here in the Forums and I or another Community Manager will assist.

I appreciate your understanding.

20
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Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hello @Seller_96h46W7CJczMl,

We are here to help in anyway that we can. Since this topic is not the same as the current thread, please create a discussion in the "Account Health," category here in the Forums and I or another Community Manager will assist.

I appreciate your understanding.

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Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Thank you,

I create create a discussion 7 days ago but @Stevie_Amazon close a discussion 7 hours ago, because "I see you have previously created a thread here."

https://sellercentral.amazon.com/seller-forums/discussions/t/d394034e-e6db-4cf4-b9a2-98537b8c1fc8?postId=d394034e-e6db-4cf4-b9a2-98537b8c1fc8

Problem is that was not "previously created " but 2 days ago created:

https://sellercentral.amazon.com/seller-forums/discussions/t/bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6?postId=bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6

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user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

Thank you,

I create create a discussion 7 days ago but @Stevie_Amazon close a discussion 7 hours ago, because "I see you have previously created a thread here."

https://sellercentral.amazon.com/seller-forums/discussions/t/d394034e-e6db-4cf4-b9a2-98537b8c1fc8?postId=d394034e-e6db-4cf4-b9a2-98537b8c1fc8

Problem is that was not "previously created " but 2 days ago created:

https://sellercentral.amazon.com/seller-forums/discussions/t/bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6?postId=bfde3cac-2e53-4d26-b1c8-ac018f1ed2a6

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Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hi @Seller_96h46W7CJczMl,

Thank you for the links, that made it WAY easier for me to see what you are talking about.

The Seller Forums Guidelines which does discuss not posting the same issue/concern in more than 1 thread and it looks like the older post got flagged. I will look into why that happened as technically, it should have flagged your post from 2 days ago.

Either way, your post from 2 days ago has not been flagged and is in queue to be responded to. I do ask for some patience as some categories have a very high volume.

I appreciate your understanding.

20
user profile
Dougal_Amazon
En respuesta a la entrada de Seller_96h46W7CJczMl

Hi @Seller_96h46W7CJczMl,

Thank you for the links, that made it WAY easier for me to see what you are talking about.

The Seller Forums Guidelines which does discuss not posting the same issue/concern in more than 1 thread and it looks like the older post got flagged. I will look into why that happened as technically, it should have flagged your post from 2 days ago.

Either way, your post from 2 days ago has not been flagged and is in queue to be responded to. I do ask for some patience as some categories have a very high volume.

I appreciate your understanding.

20
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user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

AI of Amazon is some nightmare, programers from India create scam algoritm that "450 mg diosmin and 50 mg hesperidin is a prescription only medication in US" its a lie. it is not a medicine in US !!!! Errrors happened, I understand, but 100 days of lies that my product is prescription only medication" ? Deactivate my account, I had to remove my other iventory. FDA send database wher you can check medicines in US

information .accessdata.fda.gov/scripts/cder/daf/

I got all evience that beliefs that my product is prescription only medication in US, its all false.

10
user profile
Seller_96h46W7CJczMl
En respuesta a la entrada de Dougal_Amazon

AI of Amazon is some nightmare, programers from India create scam algoritm that "450 mg diosmin and 50 mg hesperidin is a prescription only medication in US" its a lie. it is not a medicine in US !!!! Errrors happened, I understand, but 100 days of lies that my product is prescription only medication" ? Deactivate my account, I had to remove my other iventory. FDA send database wher you can check medicines in US

information .accessdata.fda.gov/scripts/cder/daf/

I got all evience that beliefs that my product is prescription only medication in US, its all false.

10
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