AWD Shipment still not receiving after 4 weeks is this normal?
I shipped about 11 pallets of goods, basically my holiday stock to AWD the HESPERIA CA facility and it's now been 4 weeks of it sitting there. Is there any action that can be done to speed this up cause im going to run out of inventory in just a couple weeks at this point
Shipment ID:STAR-UJYGPPXUMXVTK
AWD Shipment still not receiving after 4 weeks is this normal?
I shipped about 11 pallets of goods, basically my holiday stock to AWD the HESPERIA CA facility and it's now been 4 weeks of it sitting there. Is there any action that can be done to speed this up cause im going to run out of inventory in just a couple weeks at this point
Shipment ID:STAR-UJYGPPXUMXVTK
14 respuestas
Seller_vAaCfGZWZ5LLl
No solution, but reaching out to tell you that I'm going thru the same thing. Of course I reached out to CS and AGL (amazon freight) --- neither are giving me any answer other than "we're investigating".
My goods have said "delivered" since 10/14 with zero movement. Let me know if you get any updates... or find out anything with your goods.....
This is terrible........
STAR-SUGHQZXVB4TXK
Seller_zLQzVWeIFwGoS
Not sure if my posting had an effect but late last night seller support reached out in response to my open case and said they received my shipment and I saw this morning everything had been added to AWD.
Last time I shipped to AWD (back in June) same thing happened, it ws only when I reached out support did they mark it as received so idk if it was my reaching out or just time but I have to imagine having them "investigate" does something.
Topher_Amazon
Hi @Seller_zLQzVWeIFwGoS,
I'm sorry to read this but thank you for sharing the shipment ID. I've escalated this to our partner team and will let you know as soon as I hear back.
Topher
Seller_XvKrckep5Kas7
At least this is good news for you. My shipment has been over a month and I still haven't received any units from the AWD-IUSP warehouse.
my thread link HELP ! - AWD shipments have been delivered for over a month but have not been received yet
Topher_Amazon
Hi @Seller_zLQzVWeIFwGoS,
I've heard back that 193/198 cartons have been received. The AWD partners have reached out to the site to further dig into the 5 remaining cartons and we'll confirm once those are complete.
Regards,
Topher
