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Seller_6UnqM5af7cwSH

Amazon Buy Shipping DHL Guarantees?

We recently shipped a $699.00 item to Turkey via DHL using 'Amazon Buy Shipping'. We received notice from DHL customs that Turkey has changed their limit for non-commercial imports from $1500 to $150 (what??). Regardless, the item is being returned now.

Do we have any protections or guarantees having used Amazon Buy Shipping? The carrier took possession of the item within the required time frame, and it was shipped DDP as well.

Additionally, the customer opened a return for the item using the reason 'Did not approve purchase', which we have an Amazon message from them specifically confirming that they wanted us to complete and ship the order.

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Etiquetas:Cliente, Devolver envío, Reembolsos
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Seller_6UnqM5af7cwSH

Amazon Buy Shipping DHL Guarantees?

We recently shipped a $699.00 item to Turkey via DHL using 'Amazon Buy Shipping'. We received notice from DHL customs that Turkey has changed their limit for non-commercial imports from $1500 to $150 (what??). Regardless, the item is being returned now.

Do we have any protections or guarantees having used Amazon Buy Shipping? The carrier took possession of the item within the required time frame, and it was shipped DDP as well.

Additionally, the customer opened a return for the item using the reason 'Did not approve purchase', which we have an Amazon message from them specifically confirming that they wanted us to complete and ship the order.

Etiquetas:Cliente, Devolver envío, Reembolsos
10
28 visitas
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Charly_Amazon
En respuesta a la entrada de Seller_6UnqM5af7cwSH

Hello ButlerMusic,

Thank you for contacting us and your participation on this forum.

I was reviewing your cases with Seller Support and was not able to locate one with this specific issue, have you contacted them ?

Also keep in mind that there are specific timeframes in case that a claim is opened regarding this shipment.

Thank you again,

Charly_Amazon

10
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Seller_6UnqM5af7cwSH

Amazon Buy Shipping DHL Guarantees?

We recently shipped a $699.00 item to Turkey via DHL using 'Amazon Buy Shipping'. We received notice from DHL customs that Turkey has changed their limit for non-commercial imports from $1500 to $150 (what??). Regardless, the item is being returned now.

Do we have any protections or guarantees having used Amazon Buy Shipping? The carrier took possession of the item within the required time frame, and it was shipped DDP as well.

Additionally, the customer opened a return for the item using the reason 'Did not approve purchase', which we have an Amazon message from them specifically confirming that they wanted us to complete and ship the order.

28 visitas
2 respuestas
Etiquetas:Cliente, Devolver envío, Reembolsos
10
Responder
user profile
Seller_6UnqM5af7cwSH

Amazon Buy Shipping DHL Guarantees?

We recently shipped a $699.00 item to Turkey via DHL using 'Amazon Buy Shipping'. We received notice from DHL customs that Turkey has changed their limit for non-commercial imports from $1500 to $150 (what??). Regardless, the item is being returned now.

Do we have any protections or guarantees having used Amazon Buy Shipping? The carrier took possession of the item within the required time frame, and it was shipped DDP as well.

Additionally, the customer opened a return for the item using the reason 'Did not approve purchase', which we have an Amazon message from them specifically confirming that they wanted us to complete and ship the order.

Etiquetas:Cliente, Devolver envío, Reembolsos
10
28 visitas
2 respuestas
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user profile

Amazon Buy Shipping DHL Guarantees?

de Seller_6UnqM5af7cwSH

We recently shipped a $699.00 item to Turkey via DHL using 'Amazon Buy Shipping'. We received notice from DHL customs that Turkey has changed their limit for non-commercial imports from $1500 to $150 (what??). Regardless, the item is being returned now.

Do we have any protections or guarantees having used Amazon Buy Shipping? The carrier took possession of the item within the required time frame, and it was shipped DDP as well.

Additionally, the customer opened a return for the item using the reason 'Did not approve purchase', which we have an Amazon message from them specifically confirming that they wanted us to complete and ship the order.

Etiquetas:Cliente, Devolver envío, Reembolsos
10
28 visitas
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Charly_Amazon
En respuesta a la entrada de Seller_6UnqM5af7cwSH

Hello ButlerMusic,

Thank you for contacting us and your participation on this forum.

I was reviewing your cases with Seller Support and was not able to locate one with this specific issue, have you contacted them ?

Also keep in mind that there are specific timeframes in case that a claim is opened regarding this shipment.

Thank you again,

Charly_Amazon

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Charly_Amazon
En respuesta a la entrada de Seller_6UnqM5af7cwSH

Hello ButlerMusic,

Thank you for contacting us and your participation on this forum.

I was reviewing your cases with Seller Support and was not able to locate one with this specific issue, have you contacted them ?

Also keep in mind that there are specific timeframes in case that a claim is opened regarding this shipment.

Thank you again,

Charly_Amazon

10
user profile
Charly_Amazon
En respuesta a la entrada de Seller_6UnqM5af7cwSH

Hello ButlerMusic,

Thank you for contacting us and your participation on this forum.

I was reviewing your cases with Seller Support and was not able to locate one with this specific issue, have you contacted them ?

Also keep in mind that there are specific timeframes in case that a claim is opened regarding this shipment.

Thank you again,

Charly_Amazon

10
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad