Feedback score dropped, but I've received no new feedback
My feedback score was 100% and has been for at least 2+ years. This weekend it dropped to 97%, but there are no new reviews that are negative. How could my score drop if there are no new negative comments? Can someone fix this?
Feedback score dropped, but I've received no new feedback
My feedback score was 100% and has been for at least 2+ years. This weekend it dropped to 97%, but there are no new reviews that are negative. How could my score drop if there are no new negative comments? Can someone fix this?
0 respuestas
Danny_Amazon
Hello @Seller_LaXfWb19u77C5- and thank you for asking this here on the forums!
I would recommend reading through this page focused on how feedback ratings are calculated, which does include some context on different time buckets, specifically: "We aggregate your feedback into 30 days, 90 days, 365 days, and lifetime time-range buckets. Your aggregated star rating and positive feedback percentage will change with time accordingly as your feedback accumulates in different time-range buckets."
If you still have questions about your rating after taking a read through, or believe a technical error is occurring, you can create a case with our support team for personalized assistance.
Thanks!
Danny
