My MCF orders are not deliver to our buyer.
I arranged a MCF order for my FBA inventory to one buyer. The packages were not shipped to the buyers .From Tracking information ,the products are demaged by carrier and lost .Do Amazon take this responsibilty ?
My MCF orders are not deliver to our buyer.
I arranged a MCF order for my FBA inventory to one buyer. The packages were not shipped to the buyers .From Tracking information ,the products are demaged by carrier and lost .Do Amazon take this responsibilty ?
0 respuestas
Seller_Hi7wbO2Kbo6bl
First question: was this to fill an Amazon merchant fulfilled order? Or an order through your own or other website? Amazon does not want sellers using MCF to fill Amazon orders.
Check this page:
Multi-Channel Fulfillment: Fulfill orders for your sales channels
Scroll down to Reimbursements and Lost Orders
Dominic_Amazon
Hi @Seller_hFDoLEWr1TEQw,
@Seller_Hi7wbO2Kbo6bl provided you with the correct help page. I have added some additional on lost orders below:
Lost orders
If your order isn’t delivered within 7 days after the promised delivery date or estimated delivery date, you can claim a lost reimbursement with Selling Partner Support. Orders that are marked as delivered by the carrier aren’t eligible for reimbursement.
Your claim must include all of the following:
- Order ID
- Proof of the original non-Amazon order, such as a screenshot of your Shopify order, including all affected ASINs and corresponding quantities, as well as the buyer’s name and address
- Proof of refund or replacement provided to the buyer, including the buyer’s name and address
- Tracking IDs for the affected shipments, if the order contained multiple shipments
Please let me know if you have any questions!
Best,
Dominic
