Dropshipping/direct delivery policy violation
Dear sellers,
My FBM selling ability was suspended due to dropshipping policy violation. I acknowledged the violation, provided evidence that I did ship orders to my customers myself and sometimes dropshippeed when I'm out of stock to fulfill the order. I got an example Email form the forum on how to acknowledge, take corrective and preventive actions-I did all that. Whatever I submit to amazon I get generic responce:
"We have received your submission, but the information we currently have is not enough to transfer funds to you and reactivate your seller-fulfilled listings. During the review, funds will not be transferred to you and will remain in your account. You can expedite the review of your seller account by submitting the following information:
-- A statement and evidence that your account complies with our Direct Delivery Policies and Seller Code of Conduct
-- In case of logistical problems affecting the proper shipping of your orders, you must indicate the reasons during the verification process and provide appropriate evidence to prove this."
Whatever I submit I get this responce, seller support, account health support can not do anything, they just say submit more-invoices for the last 90 days-I did that too and get the same reply.
Did anyone have the same situation? can anyone advice on what to do? How can I get to people who make the decision because it seems that there is noone looking at documents I submit.
Thank you very much.
Dropshipping/direct delivery policy violation
Dear sellers,
My FBM selling ability was suspended due to dropshipping policy violation. I acknowledged the violation, provided evidence that I did ship orders to my customers myself and sometimes dropshippeed when I'm out of stock to fulfill the order. I got an example Email form the forum on how to acknowledge, take corrective and preventive actions-I did all that. Whatever I submit to amazon I get generic responce:
"We have received your submission, but the information we currently have is not enough to transfer funds to you and reactivate your seller-fulfilled listings. During the review, funds will not be transferred to you and will remain in your account. You can expedite the review of your seller account by submitting the following information:
-- A statement and evidence that your account complies with our Direct Delivery Policies and Seller Code of Conduct
-- In case of logistical problems affecting the proper shipping of your orders, you must indicate the reasons during the verification process and provide appropriate evidence to prove this."
Whatever I submit I get this responce, seller support, account health support can not do anything, they just say submit more-invoices for the last 90 days-I did that too and get the same reply.
Did anyone have the same situation? can anyone advice on what to do? How can I get to people who make the decision because it seems that there is noone looking at documents I submit.
Thank you very much.
0 respuestas
Seller_OvL8C4BJWiuS9
Just issuing an apology or acceptance does not make it go away. Drop shipping is a serious offense, you advertise an item, you should have all the inventory that you show to be able to ship it.
Where are your invoices from? Are you selling a branded product? If so, you will most likely need brand authorization, not supplier authorization.
Roxy_Amazon
Hello @Seller_vsIjrBzI4Aoqd,
I understand that your seller account has been deactivated due to the drop shipping violation. I know this is a concerning situation, but I'm here to provide you with guidance on the steps needed to get your account reactivated.
First, I want to acknowledge that the deactivation is a serious issue that needs to be addressed properly. Maintaining compliance with the platform's policies is essential to keeping your selling privileges.
Have you already reached out to the platform's seller support team and obtained a case ID for this issue? If so, please let me know the case number, as that will help me further investigate the problem and provide more targeted assistance.
Be prepared to provide any necessary documentation or evidence showing your transition to a compliant business model. The platform's support team will need to be satisfied that you have addressed the root cause of the violation before they can reactivate your account.
I'm here to provide any further guidance or assistance you may need throughout this reactivation process. Please don't hesitate to reach out if you have any questions or require help communicating with the support team.
Restoring your selling privileges is important, and I'm committed to helping you navigate this situation successfully.
Visit the page Drop Shipping Policy for more information.
Thank you for contacting us! The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
I wish you all the best,
-Roxy
