Submitting Inventory discrepancy appeals
Hi everyone,
I hope this message finds you well. I am reaching out for assistance regarding inventory discrepancy appeals. It seems that many of us have encountered the same issue with products being sent to Amazon, resulting in discrepancies of +/- 1 or 2 units. In most cases, we have simply acknowledged the discrepancy and moved on. However, I am interested in learning from those who have successfully overturned such cases.
If you have been able to get inventory discrepancy appeals overturned, I would greatly appreciate your advice and guidance. What paperwork or documentation did you submit to support your appeal? Is there a specific process you followed to ensure success?
We are prepared to submit various types of documents to appeal these decisions and are hoping to define a process that can help not only ourselves but also assist others facing similar challenges.
Submitting Inventory discrepancy appeals
Hi everyone,
I hope this message finds you well. I am reaching out for assistance regarding inventory discrepancy appeals. It seems that many of us have encountered the same issue with products being sent to Amazon, resulting in discrepancies of +/- 1 or 2 units. In most cases, we have simply acknowledged the discrepancy and moved on. However, I am interested in learning from those who have successfully overturned such cases.
If you have been able to get inventory discrepancy appeals overturned, I would greatly appreciate your advice and guidance. What paperwork or documentation did you submit to support your appeal? Is there a specific process you followed to ensure success?
We are prepared to submit various types of documents to appeal these decisions and are hoping to define a process that can help not only ourselves but also assist others facing similar challenges.
0 respuestas
Tiff_Amazon
Hi @Seller_xFO0bKITOmAnW:
Tiff here from Amazon. I wanted to check in as it has been a few days since this topic was posted. Speaking of, thank you for making your first post in the Seller Forums! We're glad to have you as a member of the online community.
I'd like to share a few similar threads from the past and try to connect you with fellow sellers who might be willing to talk about their experiences.
Check out the thread Investigation completed – shipment contents counted and confirmed - Currently, @Seller_I3oOoUPkC2lSg is working with the escalations team on a deep dive into their inventory concerns and may have some tips to share once the case closes.
In another thread, seller @Seller_Zw8LsZUQSH440 shared the following approach they use when preparing shipments. Perhaps they might also share how they have handled discrepancies.
Seller @Seller_Qbd0RsfZFEZBY shared another scenario where they were successful with a case:
I hope this sparks some additional discussion. If you still need assistance, let me know and I can take a look at some of your cases.
Tiff
Seller_UVCrxW75ZYdVN
Hello
Is there a formal response template?
Seller_Qbd0RsfZFEZBY
If you open an investigation you will be able to supply invoices and shipping documentation to support your case. Sometimes we win, sometimes not.
Seller_Qbd0RsfZFEZBY
Inbound and inventory variances must be actively managed to avoid the loss through reimbursement.
There is not a "formal" template but the process is fairly standard. For either inbound or inventory you will need to create a case with the shipment ID or FNSKU and request reimbursement.
