It turns out that I have 148 units (more than $3,500) in conciliation from a shipment of 750 units that were delivered to an Amazon warehouse. The (TERRIBLE) customer service for these conciliation cases continues to answer the same thing as if they were copying and pasting the answers: "We need proof of ownership of those products" "The invoice has a creation date after the shipping plan was created." I explained to them: Everyone who has made shipping plans through Seller Central using the AGL service knows that there is an option that can be chosen to create the commercial invoice automatically and this is automatically generated after the shipping plan has been created a few days after AGL picks up the products. Nobody sees the documents that I attach in the case, apparently nobody seems to care or have the desire to help. I have already created 4 cases and attached more than 8 documents and screenshots and they keep saying that it is not enough, that I have to prove ownership of the items. If they have all my seller information available, my name, the name of the company and the FBA ID of the shipment. They can easily link it to the documents I send them, I sent them the debit note where they charged me the $ 4,931 for the shipment, I sent them the commercial invoice and the packing list automatically generated by Amazon in Seller Central, I sent them the Telex Letter of Guarantee from AGL, I sent them the Draft Amazon House Bill of Lading and screenshots showing that 602 units out of a total of 750 units were delivered, I also sent them the screenshot of the transaction where they charged me the $ 4,931 for that shipment. Amazon, why do you continue to give the same excuse not to refund the money for my lost units? Don't lose my units. Take responsibility for your mistakes. Don't make things harder for us than they already are. I hope some Moderator reads this message and can help me.

NOTE: These are all the case IDs. Case ID 16682456901, Case ID 16682098031, Case ID 1660441526, Case ID 16672089221