Good Afternoon,

I am looking for some advice/help, so the negative people who can’t give this… just avoid reading past this point as its gonna save us both some time.

I recently(16th April) started selling so id say I’m a novice at best and in my very limited knowledge and using Royal Mail to ship didn’t understand how to gain tracking information for my non-tracked shipments( I use 2nd class postage), I’ve integrated my account with Royal mail click and drop service now which does the work for me. - Hindsight should have done this from day 1 but honestly, I was selling 1 product at first which is classed as a ‘large letter’, and wasn’t selling that much so was using the QR code to get the post office to print my labels for me.

So I got an email saying my account was under review - originally thought it was spam but upon calling via the app was told it was legit and to send information over to help with the review. I’ve lost the original email(Stupid move, I know. I’ve learnt to move them to their own folder to keep since then)

Ive provided information about my shipments, including screenshots of random shipments that have delivery information since the 30th of April when I integrated my accounts, even adding large letter codes to it manually as well. However, no matter how I reply to the emails about my account being in review I continue to get the same what feels like an automated email stating:

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We do not have enough information to reinstate your account.

Why is this happening?
We are not able to confirm delivery of your recent seller-fulfilled orders. Please provide us evidence of delivery or verify that currently uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account.

If you are an Amazon Easy Ship seller, please confirm that you use this service for your seller-fulfilled orders as part of your submission and disregard including tracking information. Evidence of delivery should include buyer confirmation of receipt or proof-of-delivery documentation.

How do I send the required information?
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review@amazon.co.uk.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We’re here to help.

Sincerely,
Merchant review team

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I have emails of postage being paid
Can go into shipments that should be delivered today and track the numbers where possible
I have some proof of postage slips from where they scanned the items at the post office(Some did this, but the main office did not) - Looking into getting collections going forward.

Any advice would be welcome to hopefully get my account out of review, so I can receive my payments to hopefully build up this business I’ve started or at least information more than the generic response I get daily stating the above.

Thank you for taking the time to read this very long post and for any advice given.