A-Z claim - Customer claims 1 out of 2 items not received when both were shipped in the same box!
Amazon just issued a full refund and my account got impacted by an A-Z claim after the customer stated that one item was received when the 2 items were shipped in the same box. The shipping box label bought (from Amazon) even demonstrates that a bigger box was used and that the package was heavier due to the fact that 2 items were actually shipped! This is so unfair!
A-Z claim - Customer claims 1 out of 2 items not received when both were shipped in the same box!
Amazon just issued a full refund and my account got impacted by an A-Z claim after the customer stated that one item was received when the 2 items were shipped in the same box. The shipping box label bought (from Amazon) even demonstrates that a bigger box was used and that the package was heavier due to the fact that 2 items were actually shipped! This is so unfair!
0 respuestas
Seller_OvL8C4BJWiuS9
Were they 2 different orders from the same customer? You never ship items together from different orders.
Joey_Amazon
Hi @Seller_DMaSuRV1eP6wW,
Thank you for sharing your post here at the forums!
I would like to take a look and determine what could potentially be the best next steps for you on this. Please, share the Order ID / Claim ID associated with this case.
Thanks,
Joey
