Countless shipment problem due to FBA warehouse employees miscounting inventory.
Over the past year we have noticed a drastic up tick in problems with our shipments sent to FBA warehouses. Granted FBA hasn't just lost entire shipments which we're very grateful for but these continual small issues are pilling up and effecting our account and shipping health metrics.
We've been selling FBA for about 9 years and only experienced these shipping issues once in a rare occasion. Now these issues are happening with every shipment, every week. Basically we pack all of our boxes with FBA units and upload the box contents using the "Enter Through A Web Forum" feature under send to Amazon. The amount of units in each box are triple checked in relation to what we've uploaded to Amazon. About 7 months ago, as this issue increased, we figured it might be our fault. Since then we have scrutinized every box in every shipment to ensure the unit counts match exactly. We currently have 9 issues with shipments that we have contested and been rejected despite being 1000% sure that the unit count per box was accurate and an FBA an warehouse employee 1000% made a mistake checking in our inventory and simply miscounted. I'd understand the rare mistake but this frequency is completely UNACCEPTABLE!
For example: 50 units expected 49 units received OR 50 units expected 51 received.
We've been paying for a professional account for over 9 years in hopes that Amazon provides the service they've promised under the same contract we abide to. However they are continually drastically falling short of this promise and we are being punished for problems on their end.
Please help us resolve these false shipping issues @Dominic_Amazon
Countless shipment problem due to FBA warehouse employees miscounting inventory.
Over the past year we have noticed a drastic up tick in problems with our shipments sent to FBA warehouses. Granted FBA hasn't just lost entire shipments which we're very grateful for but these continual small issues are pilling up and effecting our account and shipping health metrics.
We've been selling FBA for about 9 years and only experienced these shipping issues once in a rare occasion. Now these issues are happening with every shipment, every week. Basically we pack all of our boxes with FBA units and upload the box contents using the "Enter Through A Web Forum" feature under send to Amazon. The amount of units in each box are triple checked in relation to what we've uploaded to Amazon. About 7 months ago, as this issue increased, we figured it might be our fault. Since then we have scrutinized every box in every shipment to ensure the unit counts match exactly. We currently have 9 issues with shipments that we have contested and been rejected despite being 1000% sure that the unit count per box was accurate and an FBA an warehouse employee 1000% made a mistake checking in our inventory and simply miscounted. I'd understand the rare mistake but this frequency is completely UNACCEPTABLE!
For example: 50 units expected 49 units received OR 50 units expected 51 received.
We've been paying for a professional account for over 9 years in hopes that Amazon provides the service they've promised under the same contract we abide to. However they are continually drastically falling short of this promise and we are being punished for problems on their end.
Please help us resolve these false shipping issues @Dominic_Amazon
0 respuestas
Seller_j0rUXGu7qSzpa
Same here. Every box that travels to either CLT2 or ABE8 they are always finding additional units that don’t exist. I know we are not sending them. They also never show up in our inventory for sale. Amazon rejects our disputes no matter what we show them. We are almost at the level where we will be suspended over it, so I’m switching to different warehouses in hopes it’s only the two I mentioned that are making the mistakes.
Seller_PLOZ3wYKylTni
Same here. We triple count our inventory. We physically count each case, then we count the msku labels and set them with each case, then we weigh the case to ensure it's consistent with the unit count. Yet we are CONSTANTLY getting miscounts in the FBA warehouses and getting hit with shipping violations for Amazon's inept staff. We have been selling on Amazon since 2014 and it's getting out of hand. Amazon if you're listening PLEASE FIX THIS ONGOING PROBLEM!!!
Seller_APRtaC6lplB3D
This is horrible and I see this a lot, I only sent in one box of 8 and they said it was 7.
I am scared to do FBA because the fees are so high and they always say you do not know how to count
4 days and no Amazon response, hmmm
Seller_laWIs32N7Ra4Q
It is a very recurring issue and I suppose many of the FBA sellers going through the same problem, and the irony is even if you win the claim by proving the inventory ownership you get peanuts as a refund for the entire efforts you have put to make the profits but you loose time, efforts ,energy and peace.
Seller_V5l9UBkHDQEjb
I used to have this happen all the time. box could fit 42 like a glove. constantly would get "additional quantities encountered" +1 on the shipments. something that was physically impossible - I'd have to tape the item to the side. Never won a single appeal, even when I showed the box could only fit 42 items.
Seller_APKUO1IpsaJOi
This is a recurring issue that has gotten exponentially worse in the past 8 to 10 months. I hope Amazon is addressing these issues. We have completely abandoned sending in full pallets, as the miscounts have become commonplace. We sent in a shipment of 300 units, only to have the warehouse count 70. That was the last straw. We only send via UPS now. It's more work for us, and costs a bit more, but every single box has it's own tracking number.
Seller_Z0SamZ2n4rceQ
Could someone at Amazon please look into this issue?
@Bryce_Amazon
Seller_CMnSJhdrQ5yZC
This is happening to us as well, I have even taken photographic evidence of the boxes before getting shipped and we are still being flagged and DENIED when we appeal.
Seller_tzb0Adb4whsRu
This happens to our FBA shipments every single time.
They make the appeal process a nightmare just to get rejected.
Amazon will NEVER hold their employees (all across the board/departments) accountable for their actions. They will never admit that they are at fault for anything either.
We consistently see the same ASIN "missing", "short shipped" every time we ship the ASIN. Definitely not a coincidence, it's straight up theft.
Seller_j0rUXGu7qSzpa
Can anyone else confirm this issue is happening exclusively or excessively at CLT2 and ABE8?
