problem with Amazon Retail
We are the owner of the brand and the sole seller of our products.
We need your help. We have encountered an issue where our variation is not assembled correctly: the parent ASIN is B0CPPN23QC.
In our inventory, the parent ASIN B0CPPN23QC does not appear. We managed to delete it, but unfortunately, the variation is still assembled in the Variations Wizard (more than 48 hours have passed since the parent ASIN was deleted).
Support is telling us that they can't help us because the asin belongs to Amazon Retail, how is this possible and how do we resolve this situation? We are a printer that manages our own listing. Case in support ID 15011163611
We need ALL the children that are part of the variation to be separated from the parent with ASIN - B0CPPN23QC. Only you can help us in this matter.
We can provide a list of children that need to be removed from this variation. We would really appreciate your help as our business is suffering from this.
@Jim_Amazon@Michele_Amazon @Dougal_Amazon@Danika_Amazon
problem with Amazon Retail
We are the owner of the brand and the sole seller of our products.
We need your help. We have encountered an issue where our variation is not assembled correctly: the parent ASIN is B0CPPN23QC.
In our inventory, the parent ASIN B0CPPN23QC does not appear. We managed to delete it, but unfortunately, the variation is still assembled in the Variations Wizard (more than 48 hours have passed since the parent ASIN was deleted).
Support is telling us that they can't help us because the asin belongs to Amazon Retail, how is this possible and how do we resolve this situation? We are a printer that manages our own listing. Case in support ID 15011163611
We need ALL the children that are part of the variation to be separated from the parent with ASIN - B0CPPN23QC. Only you can help us in this matter.
We can provide a list of children that need to be removed from this variation. We would really appreciate your help as our business is suffering from this.
@Jim_Amazon@Michele_Amazon @Dougal_Amazon@Danika_Amazon
0 respuestas
Michelle_Amazon
Hello @Seller_jp4Mi3jbCLogF,
Michelle at Amazon here. I have reviewed your ASIN and your case and confirmed that they are not in a variation.
Please let me know if you need anything else.
Regards,
Michelle