Yet another rant on the way that Amazon has handled the INFORM Consumers Act process. While I applaud Amazon for being diligent in having sellers do this verification, I continue to struggle with finalizing the verification. I have been proactive since day 1 and I immediately verified all required information.

The last piece of information that needs to be verified is the Bank Account (Identity, Phone Number, Business Address, and Tax ID Number have been verified). Despite the fact that I have uploaded the most current bank statement from our company’s bank, a glitch in the Amazon system continues to erroneously put my name (I am simply an employee) as the name to verify on the company’s bank account even though as a company we list only the full company’s name on the bank statement.

I have initiated several calls with Amazon support representatives (and launched several cases) to communicate that no where does Amazon allow me to change a name on the Amazon Account to match the company’s name on the bank account. Additionally, it is beyond my apprehension that the Amazon support representative on the phone tells me that my phone call is with the Inform Act Verification team but that I need to be talking with the seller support team so that I can fix the name on our account (in the Payment Information … Deposit Methods … section of the Account Info tab).

The million dollar question…. I ask the support representative for the Inform Act Verification team to kindly transfer me to the Seller Support Team so I can resolve this and this representative tells me that Amazon (one of the biggest companies in the world) does not have the ability to transfer my call and on top of that, they can not give me a phone number to call.

So after almost 20 years of selling on Amazon and shipping hundreds of thousands of orders and not having to call or communicate with seller support for almost 20 years, I have been on the phone 5 times in the past week and each time I stress to the customer service rep on the phone that I am on the phone now to prevent the inevitable ( Amazon not disbursing my company’s funds due to this Amazon glitch with the bank account verification). Sure enough, despite the fact that the customer service representative assures me every time that the phone calls are logged (in addition to the cases I have launched) and taken seriously and that the escalation team is aware and working on this urgent issue, I get that ominous email this morning that Amazon has put a hold on the disbursement of the funds.

Very, very frustrating that Amazon cannot put brain power and common sense behind this. I am not ranting about not wanting to provide this information. I am just at a loss of words now on how Amazon cannot figure out a programming fix or at least give the power to the phone representatives to correct this issue (that I assume many other sellers are having with this final Bank Account verification step).