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Seller_CF0URQS5DxG2u

FBM Orders not coming into EDI?

Anyone know what could cause 3 or 4 FBM orders this week to not go through EDI? Dozens of other orders went through no problem, today and the rest of the week, but we've had a handful that just never showed up in EDI.

Any idea what could cause this or how to troubleshoot?

30 visitas
2 respuestas
Etiquetas:Autogestionados, Envío, Gestión logística
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Seller_CF0URQS5DxG2u

FBM Orders not coming into EDI?

Anyone know what could cause 3 or 4 FBM orders this week to not go through EDI? Dozens of other orders went through no problem, today and the rest of the week, but we've had a handful that just never showed up in EDI.

Any idea what could cause this or how to troubleshoot?

Etiquetas:Autogestionados, Envío, Gestión logística
10
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Seller_v95qqMBLFluEx
En respuesta a la entrada de Seller_CF0URQS5DxG2u

You are asking a complex issue that cannot be answered easily, any settings from end to end can be a potential issue, network can be an issue too. If problems consistently coming from certain products, they could be product specific issues as well. Aside from your end, it could also be temporally Amazon's end having glitches.

20
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TaylorR_Amazon
En respuesta a la entrada de Seller_CF0URQS5DxG2u

Hi @Seller_CF0URQS5DxG2u, I suggest cutting a ticket with Seller Support. Provide them with the order IDs of those that failed and see if there is a common denominator that may be causing this disconnect.

I wish I myself knew more, but there seems to be limited information on the Amazon side of things. If you do open a case, let me know and I will follow along.

10
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Seller_CF0URQS5DxG2u

FBM Orders not coming into EDI?

Anyone know what could cause 3 or 4 FBM orders this week to not go through EDI? Dozens of other orders went through no problem, today and the rest of the week, but we've had a handful that just never showed up in EDI.

Any idea what could cause this or how to troubleshoot?

30 visitas
2 respuestas
Etiquetas:Autogestionados, Envío, Gestión logística
10
Responder
user profile
Seller_CF0URQS5DxG2u

FBM Orders not coming into EDI?

Anyone know what could cause 3 or 4 FBM orders this week to not go through EDI? Dozens of other orders went through no problem, today and the rest of the week, but we've had a handful that just never showed up in EDI.

Any idea what could cause this or how to troubleshoot?

Etiquetas:Autogestionados, Envío, Gestión logística
10
30 visitas
2 respuestas
Responder
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FBM Orders not coming into EDI?

de Seller_CF0URQS5DxG2u

Anyone know what could cause 3 or 4 FBM orders this week to not go through EDI? Dozens of other orders went through no problem, today and the rest of the week, but we've had a handful that just never showed up in EDI.

Any idea what could cause this or how to troubleshoot?

Etiquetas:Autogestionados, Envío, Gestión logística
10
30 visitas
2 respuestas
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Seller_v95qqMBLFluEx
En respuesta a la entrada de Seller_CF0URQS5DxG2u

You are asking a complex issue that cannot be answered easily, any settings from end to end can be a potential issue, network can be an issue too. If problems consistently coming from certain products, they could be product specific issues as well. Aside from your end, it could also be temporally Amazon's end having glitches.

20
user profile
TaylorR_Amazon
En respuesta a la entrada de Seller_CF0URQS5DxG2u

Hi @Seller_CF0URQS5DxG2u, I suggest cutting a ticket with Seller Support. Provide them with the order IDs of those that failed and see if there is a common denominator that may be causing this disconnect.

I wish I myself knew more, but there seems to be limited information on the Amazon side of things. If you do open a case, let me know and I will follow along.

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_v95qqMBLFluEx
En respuesta a la entrada de Seller_CF0URQS5DxG2u

You are asking a complex issue that cannot be answered easily, any settings from end to end can be a potential issue, network can be an issue too. If problems consistently coming from certain products, they could be product specific issues as well. Aside from your end, it could also be temporally Amazon's end having glitches.

20
user profile
Seller_v95qqMBLFluEx
En respuesta a la entrada de Seller_CF0URQS5DxG2u

You are asking a complex issue that cannot be answered easily, any settings from end to end can be a potential issue, network can be an issue too. If problems consistently coming from certain products, they could be product specific issues as well. Aside from your end, it could also be temporally Amazon's end having glitches.

20
Responder
user profile
TaylorR_Amazon
En respuesta a la entrada de Seller_CF0URQS5DxG2u

Hi @Seller_CF0URQS5DxG2u, I suggest cutting a ticket with Seller Support. Provide them with the order IDs of those that failed and see if there is a common denominator that may be causing this disconnect.

I wish I myself knew more, but there seems to be limited information on the Amazon side of things. If you do open a case, let me know and I will follow along.

10
user profile
TaylorR_Amazon
En respuesta a la entrada de Seller_CF0URQS5DxG2u

Hi @Seller_CF0URQS5DxG2u, I suggest cutting a ticket with Seller Support. Provide them with the order IDs of those that failed and see if there is a common denominator that may be causing this disconnect.

I wish I myself knew more, but there seems to be limited information on the Amazon side of things. If you do open a case, let me know and I will follow along.

10
Responder
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