Will Amazon Return Policy Ever Be Looked At?
Its clear Amazon's returns system is done via robots and not humans. I sold some gold clubs, brand new (have invoice), they were sold on FBA, returned a week later to Amazon, Amazon automatically list it back up on Amazon, selling them again as 'New', made a sale, I then get negative review because customers receives these 'New' golf clubs however the box is a absolute mess and its clear that the clubs have been used.
I have not got the clubs back at my warehouse, these are not sellable anymore, clubs have clearly been used, the box is ripped apart and tapped back together. Now this is a £400 loss which no company wants, and this is all because of Amazon return policy and how customer favoured it is. They should of never been allowed to return it the first time after the box is clearly damaged and the clubs have been used.
Will Amazon Return Policy Ever Be Looked At?
Its clear Amazon's returns system is done via robots and not humans. I sold some gold clubs, brand new (have invoice), they were sold on FBA, returned a week later to Amazon, Amazon automatically list it back up on Amazon, selling them again as 'New', made a sale, I then get negative review because customers receives these 'New' golf clubs however the box is a absolute mess and its clear that the clubs have been used.
I have not got the clubs back at my warehouse, these are not sellable anymore, clubs have clearly been used, the box is ripped apart and tapped back together. Now this is a £400 loss which no company wants, and this is all because of Amazon return policy and how customer favoured it is. They should of never been allowed to return it the first time after the box is clearly damaged and the clubs have been used.
7 respuestas
Seller_mS10UjVYuuGor
Another good reason for not using FBA for high value items. Most returns will be opened and not suitable for resale as new. Farming out returns to Amazon isn't something I'd want to do for this reason.
Distance selling regulations mean customers are allowed to return items so you have to accept them but condition will determine partial/full refund value, something you'd be better policing yourself. If you had them back you could possibly sell them through a different channel as open box at a discount or piece by piece.
Seller_HwaQlgFnhSuGS
We have similar issues when Amazon decide that our product packaging is fine to send out with further packaging, saving Amazon money.
Doing so renders the product, if returned, useless and unsellable. we are left with the contents and a box that is of no use.
I also take exception with Amazon adding our stock that was returned back for sale as new, this is something we would be heavily penalised for.
Seller_ovMH8VuyV3OaR
You need to contact the managing director John Boumphrey and the more people who let him know that Seller Support is not fit for purpose the better , i keep doing this myself rather than waste my time on this Forum but if nobody else contacts him then this issue will remain unsolved forever , i have been told by a Journalist that some of the big tv programmes ie dispatches , panorama , The Tonight Programme etc are wanting people to let them know about the problems on Amazon so this may be another route for you to take - Good Luck
Seller_EZx7ouoVOqAe5
The return policy is completely in customers favour, and it does not even consider sellers. [Moderator Edit: inappropriate content removed]
Seller_CJAn9FclIoBJn
No, its got worse over the last 5 years. They are now introducing collections for heavy items - above 31.5kg. Anyone who uses couriers for FBM knows how painful and expensive a collection from a customer is. They have to be in and the courier collects at any point in the day (if they can find the house). According to Amazon you have to do this within 3 attempts - that would take weeks to sort out if the first attempt fails....
Thankfully we do not sell really heavy items but you can see where this is going - before you know it we will have to collect any item we have been defrauded over!
Example - Used the item, wants to return so no longer saleable and then the seller gets to collect it for an excruciating cost - brilliant!!
It would be nice if Amazon EVER made an improvement based on common sense or even the law?
