ppc ad bids not updating
hi
im in campaign manager trying to increase bids for my keywords but it reverts back to my previous bid.
for example my current bid is 0.57p then i type 0.63p click save but it reverts back to 0.57p wont let me increase or decrease bids on any keywords.
is this just a temporary glitch??
ppc ad bids not updating
hi
im in campaign manager trying to increase bids for my keywords but it reverts back to my previous bid.
for example my current bid is 0.57p then i type 0.63p click save but it reverts back to 0.57p wont let me increase or decrease bids on any keywords.
is this just a temporary glitch??
1 respuesta
Tatiana_Amazon
Hi @Seller_mI02f6BYwM9HX,
Checking in here to see if you are still experiencing this issue. If you are, I wanted to provide some basic troubleshooting instructions for the ads console.
First step, please follow the initial troubleshooting instructions below to see if this clears the error. You may have already received these instructions from Ads Support, but I wanted to be sure you had them just in case. Most of the time, following these steps will clear the error.
- Clear browser cache and cookies and use Mozilla Firefox browser (we recommend using Mozilla Firefox as the Amazon Ads console is optimized on this browser), you can clear the cache and cookies from the settings of the web browser.
- Use an incognito window.
- Disable/Pause any Ad-Blocker extension or add-on in your browser (these are usually located in the top right corner of the browser).
- Disable/Pause any type of firewall on your browser that could block the user interface.
- Access the account from a desktop computer and not a mobile device or tablet.
Second, if the bids errors continue to occur, please put in a support case through your Amazon DSP Console that includes all of the following information:
- The last link you selected or last address you typed before the problem occurred.
- Full page screenshot of the error received showing date, time and URL.
- Time zone in which you are located.
- The complete URL that appears in the address window of your browser for any Amazon pages with error messages.
- Type and version of your browser (for example, Internet Explorer 7.0, Firefox 3.0).
- Your operating system (for example, Windows XP, Macintosh OS X).
To upload a screenshot to your case, please follow the these steps:
- Click the question mark at the top right of the page.
- Click Support Center.
- Under Case log, go to "View your cases".
- Search for the case [INSERT_CASE_NUMBER].
- Under "Attachments", click on "Choose File".
If you have already gone through all of these steps and are still awaiting help from the ads support team, please share your support case ID with me. I can take a look and help follow up with them.
Tatiana
