Hi, I just upgraded my plan from Individual to Professional and then about 10 minutes later my account was deactivated, for seemingly no reason.

I uploaded one of the bills it asked for and submitted it. It was rejected. Confirmed there's a valid credit card on file.

I went through the 'take a photo of your government id and yourself' process (which I'd already done originally when I signed up for the Individual plan ages ago) and the page I uploaded the ID/face photos to now says the below:

"We have completed our review of your document and information. We are conducting further checks on the document and information you provided during registration and we may contact you by email for further clarification within two business days."

Meaning I could have to wait another 4 days, when I've literally gone through all these checks already and changed nothing apart from upgrading my plan.

I don't even know if further checks are being done as the Account Health page just says 'Reactivate your account. Status: Your submission is required'....

I'm not quite sure what the problem is or why the documents I uploaded weren't sufficient, but from searching through these forums I'm not the first to have this issue. Unfortunately, none of the posts I've seen have mentioned any kind of solution or why it happens?

Perhaps someone who works at Amazon could provide me with some help/an update please?

@Angie_Amazon @Spencer_Amazon @Ezra_Amazon @Winston_Amazon @Sarah_Amzn

Thanks