Foros para vendedores
Iniciar sesión
Iniciar sesión
imgIniciar sesión
ForosInicioConversaciones
ForosInicioConversaciones
imgIniciar sesión
user profile
Seller_5PqlS995TlnAy

Damaged Product

Hi, wondered if anyone could help. Customer has received their Amazon (FBA) order and I have i checked voice of the customer and they have gave me a negative feedback rating (this does not show on the main selling page) their reason, they just said is was damaged.

All stock sent to Amazon is always well packaged with foam padding etc, this was checked in by Amazon with no problems, I’ve had no other customers complain but rate my product highly.

Now this could be damage while on route for delivery to the customer, is there anything I can do to get this removed.

Thanks
Jason

38 visitas
5 respuestas
00
Responder
user profile
Seller_5PqlS995TlnAy

Damaged Product

Hi, wondered if anyone could help. Customer has received their Amazon (FBA) order and I have i checked voice of the customer and they have gave me a negative feedback rating (this does not show on the main selling page) their reason, they just said is was damaged.

All stock sent to Amazon is always well packaged with foam padding etc, this was checked in by Amazon with no problems, I’ve had no other customers complain but rate my product highly.

Now this could be damage while on route for delivery to the customer, is there anything I can do to get this removed.

Thanks
Jason

00
38 visitas
5 respuestas
Responder
5 respuestas
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_5PqlS995TlnAy

What specifically are you trying to get removed?

00
user profile
Seller_77IcbQKVGdZo0
En respuesta a la entrada de Seller_5PqlS995TlnAy

It doesn’t really matter where it was damaged Amazon will keep the NCX mark on Voice of the Customer. If it was damaged by Amazon in their fulfilment centre or on route to the customer by the courier then it is unlikely Amazon will admit responsibility now.

The customer may have just said it was damaged to get a free return as well. There maybe nothing wrong with the item.

If you are doing everything you can in terms of packaging it well and it is a one off complaint I wouldn’t worry about it. It will also be unlikely Amazon will take it any further.

Don’t assume Amazon will do any checking of your products on receipt or despatch. There is virtually no checking by Amazon, they may do something if the item looks obviously damaged but if it is boxed up they are unlikely to spot any issues.

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_5PqlS995TlnAy

Damaged Product

Hi, wondered if anyone could help. Customer has received their Amazon (FBA) order and I have i checked voice of the customer and they have gave me a negative feedback rating (this does not show on the main selling page) their reason, they just said is was damaged.

All stock sent to Amazon is always well packaged with foam padding etc, this was checked in by Amazon with no problems, I’ve had no other customers complain but rate my product highly.

Now this could be damage while on route for delivery to the customer, is there anything I can do to get this removed.

Thanks
Jason

38 visitas
5 respuestas
00
Responder
user profile
Seller_5PqlS995TlnAy

Damaged Product

Hi, wondered if anyone could help. Customer has received their Amazon (FBA) order and I have i checked voice of the customer and they have gave me a negative feedback rating (this does not show on the main selling page) their reason, they just said is was damaged.

All stock sent to Amazon is always well packaged with foam padding etc, this was checked in by Amazon with no problems, I’ve had no other customers complain but rate my product highly.

Now this could be damage while on route for delivery to the customer, is there anything I can do to get this removed.

Thanks
Jason

00
38 visitas
5 respuestas
Responder
user profile

Damaged Product

de Seller_5PqlS995TlnAy

Hi, wondered if anyone could help. Customer has received their Amazon (FBA) order and I have i checked voice of the customer and they have gave me a negative feedback rating (this does not show on the main selling page) their reason, they just said is was damaged.

All stock sent to Amazon is always well packaged with foam padding etc, this was checked in by Amazon with no problems, I’ve had no other customers complain but rate my product highly.

Now this could be damage while on route for delivery to the customer, is there anything I can do to get this removed.

Thanks
Jason

Gestionar el servicio al comprador
Etiquetas:Cliente
00
38 visitas
5 respuestas
Responder
5 respuestas
5 respuestas
Filtros rápidos
Ordenar por
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_5PqlS995TlnAy

What specifically are you trying to get removed?

00
user profile
Seller_77IcbQKVGdZo0
En respuesta a la entrada de Seller_5PqlS995TlnAy

It doesn’t really matter where it was damaged Amazon will keep the NCX mark on Voice of the Customer. If it was damaged by Amazon in their fulfilment centre or on route to the customer by the courier then it is unlikely Amazon will admit responsibility now.

The customer may have just said it was damaged to get a free return as well. There maybe nothing wrong with the item.

If you are doing everything you can in terms of packaging it well and it is a one off complaint I wouldn’t worry about it. It will also be unlikely Amazon will take it any further.

Don’t assume Amazon will do any checking of your products on receipt or despatch. There is virtually no checking by Amazon, they may do something if the item looks obviously damaged but if it is boxed up they are unlikely to spot any issues.

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_5PqlS995TlnAy

What specifically are you trying to get removed?

00
user profile
Seller_SITNVuZK87zGK
En respuesta a la entrada de Seller_5PqlS995TlnAy

What specifically are you trying to get removed?

00
Responder
user profile
Seller_77IcbQKVGdZo0
En respuesta a la entrada de Seller_5PqlS995TlnAy

It doesn’t really matter where it was damaged Amazon will keep the NCX mark on Voice of the Customer. If it was damaged by Amazon in their fulfilment centre or on route to the customer by the courier then it is unlikely Amazon will admit responsibility now.

The customer may have just said it was damaged to get a free return as well. There maybe nothing wrong with the item.

If you are doing everything you can in terms of packaging it well and it is a one off complaint I wouldn’t worry about it. It will also be unlikely Amazon will take it any further.

Don’t assume Amazon will do any checking of your products on receipt or despatch. There is virtually no checking by Amazon, they may do something if the item looks obviously damaged but if it is boxed up they are unlikely to spot any issues.

00
user profile
Seller_77IcbQKVGdZo0
En respuesta a la entrada de Seller_5PqlS995TlnAy

It doesn’t really matter where it was damaged Amazon will keep the NCX mark on Voice of the Customer. If it was damaged by Amazon in their fulfilment centre or on route to the customer by the courier then it is unlikely Amazon will admit responsibility now.

The customer may have just said it was damaged to get a free return as well. There maybe nothing wrong with the item.

If you are doing everything you can in terms of packaging it well and it is a one off complaint I wouldn’t worry about it. It will also be unlikely Amazon will take it any further.

Don’t assume Amazon will do any checking of your products on receipt or despatch. There is virtually no checking by Amazon, they may do something if the item looks obviously damaged but if it is boxed up they are unlikely to spot any issues.

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad