Return abuse by customers for FBA
Hello
Need some help here.
We are experiencing a lot of abuse from FBA customers for the returns.
Many of the returns are either short of actual quantity shipped, sending back
Items that are no longer sellable because of customer damaged and/ missing original packagings.
Amazon does not allow Safe-T claims for Amazon Fulfilled orders. What different does it make if it is FBM vs FBA.
Some of customers are continually abusing even after we reported them in the past. They continue to keep placing orders. We can’t stop them.
On the report abuse page as advised in other blogs there is no provision to report this type of abuse.
We are loosing so much of revenue because of this policy of no questions asked.
I was in India and the return process there is completely different. When an item is returned, it is checked completely for customer abuse if any. They simply refuse to take returns if the item is not in the original condition or different than originally shipped. Exception to this is, if the remorse was done on defective or different item shipped.
I now many sellers are going through this.
Thanks
Return abuse by customers for FBA
Hello
Need some help here.
We are experiencing a lot of abuse from FBA customers for the returns.
Many of the returns are either short of actual quantity shipped, sending back
Items that are no longer sellable because of customer damaged and/ missing original packagings.
Amazon does not allow Safe-T claims for Amazon Fulfilled orders. What different does it make if it is FBM vs FBA.
Some of customers are continually abusing even after we reported them in the past. They continue to keep placing orders. We can’t stop them.
On the report abuse page as advised in other blogs there is no provision to report this type of abuse.
We are loosing so much of revenue because of this policy of no questions asked.
I was in India and the return process there is completely different. When an item is returned, it is checked completely for customer abuse if any. They simply refuse to take returns if the item is not in the original condition or different than originally shipped. Exception to this is, if the remorse was done on defective or different item shipped.
I now many sellers are going through this.
Thanks
5 respuestas
Danny_Amazon
Hello @Seller_DQ14lbOWOG3Qh- and thank you for starting this discussion.
You can report buyer abuse through this pathway, and while our teams may not respond to all submissions, all submissions are reviewed for appropriate action.
I also hope this comment will help drive some traction on the post so other sellers can chime in with guidance on handling suspected customer abuse.
-Danny
