Hello everyone, I hope you’re doing well.

I’m reaching out because I’ve exhausted all other options and need advice. We shipped a total of 3,020 units to multiple Amazon FBA warehouses, but 1,254 units appear to be lost. I opened cases in early December for each warehouse to investigate. Although I understood the delays during peak season, the responses I’m now receiving are alarming.

For example, at warehouse TEB9, they received all 440 units of our product, yet 222 units were marked missing. Amazon requested numerous invoices, which we provided along with FedEx proof of delivery. After reviewing our documents, they responded:

“Our research shows that the 222 units of FNSKU ending in *****YD you sent with shipment FBA18F8HHG3S arrived at our fulfillment center as an unexpected FNSKU compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory due to an error in shipment plan creation and cannot reimburse or reconcile these items.”

However, the Amazon Inventory Ledger itself confirms that 440 units for this FNSKU ending in ****YD were checked in and later shipped to other fulfillment centers. In addition, suddenly 100 units appear from nowhere but appeared incorrectly classified under another FNSKU ending in ****QH . I’ve shared this ledger inventory data and proof of delivery, but I keep receiving the same copy-paste response.

I simply want Amazon to locate and return our missing inventory to stock or at least reimburse us for the lost inventory . Yet, I’m stuck with what seems like conclusive evidence of their error and no resolution. Has anyone faced a similar issue or have any suggestions for next steps? I’m at a loss as to why Amazon denies evidence from their own tracking system. Any guidance would be greatly appreciated.

Is there any moderator that can take a look into this? case ID 16822613191

@Danika_Amazon@SEAmod@Glenn_Amazon @Ka_Amazon @Dominic_Amazon @Christine_Amazon Thank you in advance for your help.