Buyer should NOT be allowed to leave Negative Feedbacks
Buyer should NOT be allowed to leave Negative Feedbacks BEFORE they have contacted the Seller regarding whatever the issue is. Just like the buyers are not allowed to open an A-To-Z Guarantee Claim before 48 hours of contacting the seller, they should not be allowed to leave a Negative Feedback either.
The only Negative Feedbacks we almost ever receive are the ones where the Buyer either thought they were contacting us directly OR did not know how to contact us directly and thus left us a negative feedback instead.
Such situations are extremely frustrating.
Just because a buyer does not know how to use Amazon Buyer-Seller Messages, we end up having Negative Feedbacks on our account. This is unfair.
What Amazon needs to decide is whether they want the Sellers to improve OR they just like being sadistic and want to see them suffer.
Buyer should NOT be allowed to leave Negative Feedbacks
Buyer should NOT be allowed to leave Negative Feedbacks BEFORE they have contacted the Seller regarding whatever the issue is. Just like the buyers are not allowed to open an A-To-Z Guarantee Claim before 48 hours of contacting the seller, they should not be allowed to leave a Negative Feedback either.
The only Negative Feedbacks we almost ever receive are the ones where the Buyer either thought they were contacting us directly OR did not know how to contact us directly and thus left us a negative feedback instead.
Such situations are extremely frustrating.
Just because a buyer does not know how to use Amazon Buyer-Seller Messages, we end up having Negative Feedbacks on our account. This is unfair.
What Amazon needs to decide is whether they want the Sellers to improve OR they just like being sadistic and want to see them suffer.
114 respuestas
Seller_OvL8C4BJWiuS9
Well, that A-Z Claim rule doesn't work, so...buyers file claims all the time by bypassing the seller and going straight to Amazon without contacting seller.
Quincy_Amazon
Hello @Seller_vZd7MQUrncZzg
Thank you for posting to the Forums.
As a general rule, Amazon does not remove buyer feedback even if it is unwarranted or the issue has been resolved. However, there are some situations when Amazon will remove or strike-through buyer feedback.
Amazon will remove feedback only in the following cases:
- The feedback includes words commonly understood to be obscene or profane.
- The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
- The entire feedback comment is a product review.
Amazon may strike-through feedback in the following cases:
- The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon (FBA).
- The order was shipped using the Buy Shipping service: The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services
Please feel free to refer to this help page for steps on how to request feedback removal. If you have received feedback that you'd like for me to take a look at, please feel free to include the related case ID number to this thread.
Regards,
Quincy_Amazon
Seller_iDD9b1SV65vS0
If they are allowed to leave negative feedback where is the positive feedback for the orders perfectly fulfilled,Poshmark do that for the sellers!!
Seller_psWuK9nb1xzEI
[Moderator Edit: removed inappropriate commentary]
Seller_psWuK9nb1xzEI
[Moderator Edit: removed inappropriate commentary]
Seller_2u9YtLCgkzV3J
eBay is an important factor in helping build a successful business. For this reason, eBay always want your seller performance ratings and Feedback to properly reflect the service you provide to your buyers, and will adjust these in situations where we find that you were not at fault.
Seller_vZd7MQUrncZzg
I have had a buyer who messaged us saying that the item was not delivered.
So within maybe 10 minutes or so, we gave them a Full Refund. Basically, they should have had their money back from Amazon anytime within a few hours to a couple of days. Right?
But we then start getting messages from the buyer saying they did not get their money. So we send them screenshot of the Order Details Page showing the processed refund. We send them screenshot of our Email inbox showing Amazon's refund confirmation email.
But the buyer just wouldn't understand.
We even told them to contact Amazon directly. The buyer does not get that either.
The buyer leaves us a Negative Feedback saying - 1. we do NOT reply to their messages ( we replied to every single one of the dozen odd messages ) and; 2. that we did NOT give them a refund (we processed their refund within 10 mins of them asking for it and confirmed the same by sending a message as well) and; 3. thus we were a "total scam".
This is what we got for giving the Buyer a No Questions Asked Refund on Amazon.
Seller_pStRp2IESjIT9
Our negative reviews were caused by Amazon CHANGING OUR PHOTOS, then buyers were frustrated because they didn't receive what was shown. We had no control over their issues. It was all on Amazon. So frustrating.
